EUC Third Line Engineer

Summary

Join Brakes, a Sysco company, as an EUC 3rd Line Engineer on a full-time, permanent basis, reporting to the Infrastructure and Field Support Manager. The successful candidate will provide onsite and remote technical support for end-users, manage incidents and service requests, and produce high-quality documentation.

Requirements

• Good working knowledge of maintaining IT security, infrastructure, and service standards
• Technical knowledge of Microsoft product base including client Operating Systems (Windows 10 and 11) Teams, Office 365 and Azure
• Experience of administering MDM platforms such as Endpoint Manager (Intune)
• Understanding of networking (Wireless, LAN and WAN)
• Experience of managing Apple devices including MacOS and IOS
• Excellent interpersonal skills and customer service focused with a keen attention to detail
• Experience of supporting networked printers and proven troubleshooting skills for hardware and application support as well as active Directory / Azure AD understanding and administration experience

Responsibilities

• Subject matter expert for EUC technologies, including MDM, Windows 11 and Apple devices
• Provide both onsite and remote 3rd line support for end-users
• Ability to prioritise workload to ensure service levels are maintained
• Management and closure of incidents and service requests via the helpdesk ticketing system, owning through to resolution
• Owner of problem management actions, root cause analysis, known error documentation and associated investigations and resolution
• Producing high quality documentation for use by 2nd line and 1st line engineers and end users
• Ensure that changes are made in accordance to change management guidelines and policies
• Providing support to projects as required to support the deployment of new technologies

Benefits

• Competitive salary
• Pension scheme
• Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays
• Huge discounts on all sorts of lovely food and award-winning products through our staff shop
• Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo
• Recognition awards and Incentives