Expansion Account Executive

Summary

Join PartsTech's Expansion Account Executive team and reactivate churned customers while upselling a SaaS product to existing clients. You will build and maintain strong customer relationships, providing technical and product support to enhance customer satisfaction and loyalty. This role involves delivering insightful solutions, conducting product demonstrations, and collaborating with partner organizations. You will analyze customer data to improve the overall customer experience, mediate client issues, and maximize customer adoption. The position requires strong sales, onboarding, and analytical skills within a fast-paced, data-driven environment. PartsTech offers a competitive salary and benefits package.

Requirements

• Have 3+ years of experience in Sales or Onboarding, preferably at a SaaS company or tech startup
• Have experience working in a fast-paced, startup environment using Business Intelligence tools to analyze data
• Have strong collaboration and influencing skills and are able to partner with customers in developing their strategic direction
• Have Customer Relationship Management experience, acting as a trusted business advisor
• Have strong analytical, technical, and statistical skills with proven ability to process vast amounts of data into meaningful information
• Have a hunter mentality
• Be detail-oriented with the ability to rapidly learn and incorporate new concepts, business models and technologies
• Be a self-starter with the ability to thrive in an environment with multiple priorities and evolving demands
• Be intrinsically motivated, with the ability to work independently and in a team environment
• Have strong organizational and time management skills
• Have impeccable customer service skills and knowledge of best practices in customer service and retention
• Be proficient with applicable software applications
• Have a strong aptitude for technical software products
• Be self-driven and proactive in nature
• Have a genuine passion for supporting customers to get the most out of their experience

Responsibilities

• Establish and develop customer relationships that promote retention and loyalty, providing technical and product support, while improving upon areas of dissatisfaction
• Deliver insights and solutions, showing clients the value of PartsTech
• Engage in product demonstrations and upsell opportunities with existing customers
• Establish and maintain relationships with individuals in partner organizations to onboard mutual customers
• Diplomatically respond to client requests and advice on optimal solutions
• Sustain business growth and profitability by maximizing value
• Analyze customer data to improve the overall PartsTech customer experience
• Hold product demonstrations for customers
• Mediate between clients and the organization
• Handle and resolve customer requests and complaints
• Maximize customer adoption
• Collaborate with product design and product development
• Collaborate with marketing on retention efforts

Benefits

• Generous PTO
• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) + Company Match
• Life Insurance
• Remote Work
• Pet Insurance
• Employee Assistance Plan
• Dependent Care FSA
• Supplemental Insurance
• Commuter Benefits
• Paid Parental Leave
• Summer Fridays
• Annual Events