Extended Progression Support Officer

Summary

Join Study Group as a full-time, fixed-term (May 2025-October 2025) Student Progression Advisor in Sheffield. You will support students who didn't achieve required grades to progress to their intended university, helping them find alternative study options at our International Study Centres or other universities. This involves liaising with universities and colleagues, effectively communicating with international students, maintaining accurate records, and contributing to departmental development. The role requires experience with international students and strong communication and IT skills, particularly in Microsoft Excel. Study Group is a leading international education provider committed to student success and offers a diverse and inclusive workplace.

Requirements

• Good IT skills especially in Microsoft Excel
• Excellent ability in written and oral communication, as well as in management and collation of information
• The ability to communicate clearly with those for whom English is not their first language
• The ability to understand and analyse data

Responsibilities

• Liaise with external universities and with our own International Study Centres to help students gain entry to a suitable program of study
• Liaise with colleagues across the academic support, student support and sales departments, to support students across our UK and Europe network to progress in their studies
• Effectively communicate with students for whom English is not their first language and be able to manage student expectations
• Maintain accurate records of all engagement with students and their progression outcomes, and report on these records as required
• Support planning, training and development activities and initiatives within the department

Preferred Qualifications

• Experience of working in Education
• Understanding of University application processes
• Relevant background and experience in dealing with international students either in the UK or abroad