FAFSA Support Summer Melt Fellow

Summary

Join iMentor’s Program and Partner Success team as a FAFSA Fellow and play a crucial role in supporting students' transition into college. You will connect with and support 12th-grade students to prevent summer melt. This remote, part-time role runs from July to August. The role requires adaptability, empathy, and flexibility. Responsibilities include providing 1:1 virtual support for FAFSA completion, assisting with college enrollment, and analyzing data to improve support strategies. The position offers a competitive hourly rate.

Requirements

• Bachelor’s degree from an accredited college or university
• Experience with FAFSA and financial aid, college-and-career counseling, positive youth development practices, and progressive project management responsibilities
• Experience supporting first-generation college students
• Strong written communication skills, with the ability to adapt messaging for different audiences
• Familiarity with customer success software (Zendesk) or willingness to learn
• Passion for education equity, mentorship, and college persistence, with a strong interest in social-emotional development
• Familiarity with one or more of the post-secondary landscapes in Baltimore, Chicago, and New York City
• Proficiency in Google Suite, Microsoft Office Suite and Zoom

Responsibilities

• Leveraging iMentor’s customer support systems to conduct outreach, track progress, and follow up around student challenges
• Utilize multiple methods of communication with students such as text, email, video chat, etc
• Provide 1:1 virtual support for FAFSA completion, submission, and verification
• Assist with college selection and enrollment processes
• Engage with families when necessary to ensure understanding of financial aid and completion
• Analyze data to identify students who would benefit from intervention and support
• Track interventions and monitor student progress
• Use data to drive decision-making and improve support strategies if needed
• Participate in onboarding training and weekly check-ins with manager
• Troubleshoot financial aid challenges with student and institutional financial aid staff

Benefits

• Compensation rate of $ 28.85/hour before taxes and other deductions
• This is a part-time role, up to 28 hours per week
• This is a seasonal role beginning July 1st and ending August 31st