FedRAMP Senior Site Reliability Engineer

Summary

Join ScienceLogic's Site Reliability Engineering (SRE) team as a FedRAMP Senior Site Reliability Engineer. We're undergoing a product transformation, and this role is crucial to the design, deployment, and maintenance of our SaaS infrastructure. You will enhance security protocols, collaborate on SaaS service design, participate in architecture reviews, lead secure system design, automate cloud native technologies, resolve customer issues, and identify/automate operational SLAs/SLOs. This position requires 10+ years of experience and a Bachelor's or Master's degree. ScienceLogic offers a comprehensive benefits package, including medical, dental, vision, 401k, PTO, and more.

Requirements

• U.S. citizenship
• 10+ years of site reliability engineering or cloud operations experience or equivalent experience
• Proven track record of operating production SaaS environments within security standards like SOC2, ISO, PCI
• Bachelor's or Master's degree in computer science, Information Systems or similar field
• Skilled at problem solving, algorithms, and data structures conforming to the modern SaaS security requirements
• Highly collaborative with effective written and verbal communication skills
• Ability to work against tight deadlines and occasionally after-hours, part of on-call scheduling
• Take full responsibility for the availability and performance of the platform

Responsibilities

• Enhance the company’s SaaS infrastructure security protocols
• Collaborate across the organization to design, build and operationalize SaaS services conforming to the FedRAMP compliance standards
• Participate in architecture, security, and operations reviews for SaaS Government Cloud
• Lead design reviews and buildout of secure systems for delivering various SaaS services with 99.99% uptime
• Design, automate, test, and monitor the use of cloud native technologies as a foundation for a service platform
• Investigate and resolve customer and operational issues with the mentality of fixing and not just mitigating issues
• Identify and automate measurement of operations SLAs and SLOs
• Triage incident response, document SOPs, Runbooks, and train NOC team members
• Spend 75% of your time on forward looking priorities designing and building SaaS systems while remaining on supporting the Operations and Maintenance of the current SaaS infrastructure
• Writing automation that can be easily supported and extended by others
• Participate in the on-call rotation as assigned
• Work on special projects as assigned

Preferred Qualifications

• Experience in operating FedRAMP certified SaaS Production systems
• Building tools and scripting frameworks from scratch
• Working with Cloud Automation tools like CloudFormation, Terraform, CDK, aws-cli
• Scripting languages like Python, Groovy, PowerShell, Bash, Perl etc
• Exposure to Windows and Linux administration skills
• Familiarity with basic networking, security and cloud engineering concepts
• Occasionally work during off-hours and participate in weekly on-call schedule

Benefits

• Comprehensive medical, dental and vision plans
• 401(k) plan with employer match
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization
• 5-year Service Milestone Sabbatical
• Paid parental leave
• Generous employee referral bonus program
• Pet insurance
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more
• The opportunity to learn and develop from some of the best and brightest minds in the industry!