Smartdesc - charity IT specialists is hiring a
Field Engineer

Summary

Join us as a 2nd Line Engineer at Smartdesc, where you will represent the business through daily face-to-face communication with clients, develop strong trusted relationships, and provide excellent IT support. As a highly technical role, you will work closely with colleagues to deliver IT improvements and recommendations, while maintaining good customer service skills.

Requirements

• A minimum of two years’ experience in a similar role
• Strong working knowledge of Office 365 both on premise and cloud
• Previous experience and knowledge of ticketing systems (Preferably ITIL Framework)
• Working knowledge of Microsoft Azure including Remote Desktop Services
• Working knowledge of Microsoft technologies – Server / Exchange / Active Directory
• Knowledge of security technologies and toolsets such as monitoring & Mcafee EPO
• Knowledge of networking infrastructure – LAN / WAN / DNS / Firewalls etc
• Experience working as an onsite IT Field Engineer

Responsibilities

• Resolving onsite IT malfunctions
• Managed service desk support onsite & remotely
• Develop and build strong trusted relationships with our client base by providing excellent IT support through regular communication and customer service

Benefits

• Health insurance
• Retirement benefits
• Paid time off
• Remote work, flexible hours