Remote Field Service Engineer

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Evertz

πŸ“Remote - Worldwide

Job highlights

Summary

Join our AV Service team as a recent graduate and influence client perception of Evertz through technical know-how and customer service skills.

Requirements

  • College or University education in Electrical, Electronic, or Computer disciplines
  • Passion for technology and learning new software and hardware products
  • Hands-on experience with IP Networking, server hardware and Linux OS
  • Unparalleled desire to help customers and deliver service excellence
  • Problem-solving ability while reacting to changing situations, & championing issues to resolution
  • Ability to multi-task in a fast-paced environment
  • Strong verbal and written communication skills
  • Must be eligible for travel within US and Canada
  • US Citizenship is essential

Responsibilities

  • Travel within the US for customer deployments and general service
  • Install product(s) or systems at customer sites and deliver product training to customers
  • Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance
  • Assess customer’s product application, troubleshoot and diagnose issues through research and/or re-creation to determine a root cause
  • Systematic & detail-oriented troubleshooting, data collection and reporting of issues
  • Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback

Benefits

  • Employer funded benefits program
  • Competitive total compensation package
  • Work-Life Balance
  • Career Progression
  • Casual Work Environment

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