LGC is hiring a
Field Service Engineer/Technician II

Summary

The job is for a Field Service Technician/Engineer II at LGC Biosearch Technologies in Alexandria, Minnesota. The role involves delivering industry-leading service by performing various tasks such as instrument installations, training, preventative maintenance, repairs, and operational assistance worldwide. The position requires an associate degree or relevant experience, mechanical, industrial, or electrical technical field knowledge, 2 years’ experience with diagnosis and solid mechanical aptitude, manufacturing/industrial production experience, a valid driver's license, and approximately 75% of domestic and/or international travel.

Requirements

• Associate degree is required OR 2-3 years relevant experience in lieu of degree
• Mechanical, industrial, or electrical technical field with knowledge in the application of basic engineering principles, theories, and techniques
• 2 years’ experience with diagnosis and solid mechanical aptitude
• Manufacturing/industrial production; preferably in an automated manufacturing and/or test environment with knowledge of manufacturing processes and process improvement techniques
• Valid driver’s license

Responsibilities

• Service Delivery: Delivers industry-leading service by performing instrument installations, training, preventative maintenance, repairs, operational assistance, and trade shows world-wide
• Operations: Provides technical expertise to support production efforts in-house and service needs in the field
• Problem Solving: Collaborates with internal teams to resolve customer issues, improve processes, define corrective actions, and remain responsible for completion of service cases to meet customer satisfaction
• Quality Assurance: Continuously seek and support new approaches, practices, and processes to improve the efficiency, training services offered, and ability to care for our customers. This position is responsible to effectively communicate instrument status, issues, and customer complaints and needs to appropriate managers and internal resources
• Business Growth: This position contributes to achieve specific service related key performance indicators as defined for revenues, profit, and service order volumes in accordance with our shared corporate values to allow service to permeate through everything we do

Benefits

• Competitive compensation with strong bonus program
• Comprehensive medical, dental, and vision benefits for employees and dependents
• FSA/HSA Pre-tax savings plans for health care, childcare, and elder care
• Deductible Buffer Insurance and Critical Illness Insurance
• 401(k) retirement plan with matching employer contribution
• Company-paid short- and long- term disability, life insurance, and employee assistance program
• Flexible work options
• Pet Insurance for our furry friends
• Enhanced Parental leave of 8 additional weeks
• PTO that begins immediately
• Town Hall monthly meeting onsite/virtual, Cheer program where employees are recognized for outstanding work, Company wide social events, frequent catered lunches and much more!