LGC is hiring a
Field Service Engineer/Technician II

Summary

Join LGC Biosearch Technologies as a Field Service Technician/ Engineer II at our site in Alexandria, Minnesota. Work directly with an international customer base to resolve technical issues, improve operational efficiency, provide equipment and software training, and support internal design and assembly production efforts.

Requirements

• Associate degree is required OR 2-3 years relevant experience in lieu of degree
• Mechanical, industrial, or electrical technical field with knowledge in the application of basic engineering principles, theories, and techniques
• 2 years’ experience with diagnosis and solid mechanical aptitude
• Manufacturing/industrial production; preferably in an automated manufacturing and/or test environment with knowledge of manufacturing processes and process improvement techniques
• Valid driver’s license

Responsibilities

• Service Delivery: Performs instrument installations, training, preventative maintenance, repairs, operational assistance, and trade shows world-wide
• Operations: Provides technical expertise to support production efforts in-house and service needs in the field
• Problem Solving: Collaborates with internal teams to resolve customer issues, improve processes, define corrective actions, and remain responsible for completion of service cases to meet customer satisfaction
• Quality Assurance: Continuously seeks and supports new approaches, practices, and processes to improve the efficiency, training services offered, and ability to care for our customers
• Business Growth: Contributes to achieve specific service related key performance indicators as defined for revenues, profit, and service order volumes in accordance with our shared corporate values

Benefits

• Competitive compensation with strong bonus program
• Comprehensive medical, dental, and vision benefits for employees and dependents
• FSA/HSA Pre-tax savings plans for health care, childcare, and elder care
• Deductible Buffer Insurance and Critical Illness Insurance
• 401(k) retirement plan with matching employer contribution
• Company-paid short- and long- term disability, life insurance, and employee assistance program
• Flexible work options
• Pet Insurance for our furry friends
• Enhanced Parental leave of 8 additional weeks
• PTO that begins immediately