Field Support Technician, PDI Technician

Summary

Join Motiv, a leading manufacturer of medium-duty, zero-emission electric trucks, as a Field Support Tech! You will provide on-site support for Motiv's electric vehicles and components, diagnosing issues, performing repairs, and offering training. This customer-facing role requires strong technical skills and excellent communication. Based in the Greater Vancouver BC area, you'll travel up to 30% for training and customer needs. Motiv offers a competitive salary and comprehensive benefits package, including health insurance, paid time off, and professional development opportunities. If you're passionate, self-motivated, and a team player, we encourage you to apply!

Requirements

• Associates degree or 3-5 years equivalent experience working with relevant technologies
• Knowledge of principles and processes for providing superior customer service
• Analytical approach to problem solving
• Ability to handle many functions at one time and adjust to rapidly changing priorities and schedules
• Ability to set and prioritize goals and achieve them per a schedule
• Ability to execute and follow through on instructions given by supervisor
• Creative and analytical problem-solving skills
• Knowledge of computer word processing systems
• Ability to articulate clearly when writing including composition, spelling and punctuation
• Expect up to 30% travel to other regions

Responsibilities

• Knowledge of: methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
• Operation and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
• Understand the complete vehicle at a systemic and component level in order to effectively and efficiently diagnose and repair
• Perform field support activities (maintenance, upgrades, and/or retrofits) for all Motiv vehicles
• Diagnose vehicle issues, repair, and provide root cause analysis
• Utilize remote monitoring system data for troubleshooting, periodic log reviews, and to identify possible performance related concerns as well as to study vehicle utilization
• Accurately record all support activities in the support records keeping system
• Communicate directly with customers and third-party service providers to aid in diagnosis or issue escalation and promote the most efficient repair scenario
• Represent Motiv in the utmost professional manner
• Perform vehicle pre-delivery inspections
• Deliver customer driver and maintenance training in addition to technical support for sales and marketing efforts
• Provide a secure remote location for tools, parts, and other necessary items
• Travel as required (up to 30%) for initial training and to ensure Support Team goals and customer requirements are met

Preferred Qualifications

• Extensive experience with 12 volt and automotive wiring systems
• Knowledge of high voltage AC and DC electricity
• Experience with light to medium duty commercial vehicles
• Knowledge of electronic components, computer hardware and software, and testing equipment
• Experience with Controller Area Networks (CAN)
• Having and maintaining a CDL with Full Air Brakes with a passenger endorsement is a plus

Benefits

• Competitive and comprehensive benefits package including Medical (including 24/7 online access to a physician), Dental, Vision, HSA, Health & Dependent Care FSA, 401(k) with company match, company paid Basic Life and AD&D, employee paid Voluntary Life and AD&D
• Generous PTO policy, 11 Paid Company Holidays
• EAP (Employee Assistance Program) and Education Reimbursement
• Fresh daily snacks and a healthy Work/Life Balance
• Access to Perks at Work - Discounted learning, tickets, electronics, travel, health, restaurants & retail
• Free Online Training & Development
• Bicycle friendly, with bike storage available to all Foster City employees with a 5 minute walk to the scenic Bay Front
• Regular Happy Hours, Company Cultural Events, and more!