Film And Television Onboarding Specialist

Summary

Join Wrapbook as a Film & Television Onboarding Specialist and play a pivotal role in seamlessly integrating new clients onto our platform. You will manage the entire onboarding process, from sales handoff to the first payroll, acting as the primary point of contact for clients. This role demands strong communication, project management, and collaboration skills to ensure clients are effectively trained and equipped to utilize Wrapbook. You will work closely with internal teams, configure client contracts and platform settings, and provide comprehensive training. Your success will be measured by efficient onboarding, accurate setup, and the long-term success of our clients. This remote position offers a competitive salary and benefits, including unlimited PTO and opportunities for professional development.

Requirements

• Bachelor’s degree or equivalent experience
• Previous project management experience, with the ability to juggle multiple priorities
• Excellent verbal, written, interpersonal, presentation, and organizational skills
• Strategic thinker with adaptability to change and problem-solving expertise
• Proficiency in tools like Google Suite, Zoom, Notion, Salesforce, and other collaboration platforms

Responsibilities

• Own the onboarding process from sales handoff to the client’s first payroll, ensuring clients are fully trained and equipped to use Wrapbook effectively
• Serve as the client’s primary point of contact during onboarding, maintaining proactive, clear communication, setting expectations, and meeting deadlines
• Work closely with internal teams—including Labor Relations, Product, Customer Success, and Operations—to ensure client setup is accurate and tailored to their needs
• Understand the competitive landscape and how other entertainment payroll providers software differ from Wrapbook. Explain to customers how to perform the same function with Wrapbook
• Partner with internal teams to configure client contracts and platform settings to meet business requirements
• Provide comprehensive training to clients on Wrapbook’s platform, bringing in subject matter experts as needed for additional guidance
• Collaborate with the client and their Customer Success Manager to process the first payroll accurately and efficiently. Transition the client to ongoing support once onboarding is complete
• Develop and maintain standard operating procedures, checklists, milestones, and documentation to ensure consistency and efficiency in the onboarding process
• Address critical issues promptly, ensuring timely resolution while maintaining a positive client experience
• Collect client feedback during and after onboarding through surveys and other channels, sharing insights with relevant teams to refine processes and improve future experiences
• Take on other duties as assigned to support onboarding and client success initiatives

Preferred Qualifications

• Experience in Film and TV entertainment payroll onboarding and experience with unions
• Experience with the Wrapbook platform

Benefits

• Unlimited Paid Time Off
• Work from anywhere in Canada and USA
• Health and Dental benefits
• Up to $1500 towards IT set up for your home
• Up to 2% matching RRSP / 401K
• Learning and Development opportunities
• Up to $50 USD/ $66.50 CAD towards Internet/Cell phone service