Financial Counselor

Summary

Join Spring Fertility, a rapidly growing fertility group, as a Financial Counselor! In this full-time, remote position, you will assist patients with treatment estimates, insurance coverage, and financial options. You will work independently, communicating with patients and internal staff regarding financial matters. This role requires a Bachelor's degree, 2+ years of experience in fertility or healthcare, and proficiency in medical terminology and billing. Spring Fertility offers competitive benefits, including medical, dental, vision, paid time off, 401k matching, and a fertility benefits discount program. We are a mission-driven organization that values teamwork and patient-centric care. Apply today and become part of our passionate and dedicated team!

Requirements

• A Bachelor’s degree
• 2 + years of experience in fertility or healthcare
• Proficient knowledge of medical terminology and billing practices
• Proficiency in MS Office required
• Experience with electronic medical records
• Exceptional communication and organizational skills
• Ability to simplify complex concepts to patients
• Flexible availability which may include working some weekends and holidays

Responsibilities

• Furnish patients and healthcare providers with estimates related to upcoming treatment
• Collect estimated liabilities from patients and apply payments to patient accounts
• Acquire knowledge of patient’s insurance coverage and benefit limits and communicate it to the patients to make them aware of their financial responsibilities
• Communicate to internal staff in a clear and concise manner the financial status of the patient by analyzing and reviewing the patient’s accounts receivables and trying to resolve any issues related to it
• Initiate prior authorization requests per insurance carrier requirements
• Ensure reimbursement is obtained for medical services provided for non-insured and under-insurance patients
• Identify and work to minimize potential financial risk of patient accounts through working daily time of service reports
• Act as a resource representative when questions arise regarding registration errors, proper insurance documentation and accounting correction

Benefits

• Competitive Medical, Dental, and Vision Plans
• Paid Time Off to enjoy “you” time!
• Additional benefits - Commuter Benefits, Discounted rates on home, auto and pet insurance
• 401k Match with up to 4% matching
• Fertility Benefits Discount Program
• Career development with a fast-growing organization
• Paid Life and Disability Insurance