Marlowe Fire & Security is hiring a
Fire & Security Regional Service Manager

Summary

Join Marlowe Fire & Security as a Regional Service Manager for Scotland, delivering efficient and reliable regional service teams, building customer relationships, and ensuring maximum revenue generation while maintaining health and safety compliance.

Requirements

• Experience in working in a similar role previously
• Proficient in managing a large group of fire & security service engineers and ideally, you will have experience in managing a team remotely
• Field-based experience and be comfortable in getting stuck in where needed
• Calm under pressure
• Full UK drivers licence

Responsibilities

• Provide clear leadership of the regional team with clear communication of and adherence to company policies
• Lead our team of engineers within this defined region
• Be responsible and accountable for the operational service delivery in your region, meeting Pre-Planned Maintenance (PPM) compliance targets and ensuring adherence to corrective Service Level Agreements (SLA’s) of customer and the National Security Inspectorate (NSI)
• Ensuring sufficient and efficient resourcing of suitably skilled and qualified engineers to deliver on the company commitments to its customers
• Responsible for Regional Profit & Loss in accordance with agreed target parameters
• Performance reviews of all regional engineers and competency reviews to support training requests
• Management of the Lead Engineers to deliver a first-class service to all our customers whilst clearly delegating lead engineer responsibilities of day-to-day management of regional engineers
• Management of the regional scheduler(s) for your region to ensure efficient labour deployment on a postcode analysis and forward planning basis, and ensuring deployment of engineers on call out works within SLA of customers or NSI response times
• To ensure first time fix rates of 85% within your region based on good stock control, analysis of customer equipment and sufficient technical training
• Service docket reviews for every completed engineer job per day to determine if further customer support is required paying particular attention to further action calls raised

Benefits

• Basic Salary – £42-45,000 subject to experience
• Vehicle / Vehicle Allowance – subject to candidate preference
• Royal London Pension
• Life Assurance 4x Salary
• 25 Days paid holidays plus Bank Holidays
• Additional Birthday Holiday
• Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals
• Mental Health & Well-being Scheme
• Employee Recognition Scheme
• Development and progression opportunities