Pathward is hiring a
FIU Alerts Analyst

Summary

The job description is for an Alerts Analyst I position at Pathward, a financial empowerment company. The role involves analyzing customer activity to identify unusual activity, completing documentation, communicating with customers and internal employees, and meeting quality and productivity metrics. The required qualifications include data gathering and analysis skills, attention to detail, analytical thinking, written communication skills, and a high school diploma or equivalent. A year of experience in comparable roles is preferred, along with knowledge of banking products and operations.

Requirements

• Data gathering and analysis skills
• Attention to detail
• Analytical thinking
• Written communication skills

Responsibilities

• Analyze information presented from the data systems to assess customer profiles and transactional activity
• Deem activity as normal or unusual utilizing various investigative tools and techniques
• Complete and maintain accurate and thorough documentation for all alert reviews
• Take appropriate action from notifications received through internal and external sources (Operations, Program Managers, Customers, Law Enforcement, etc.)
• Answer both inbound and outbound communications (phone, fax, letters, e-mails), providing outstanding service to customers and internal employees while maintaining confidentiality
• Meet or exceed quality, productivity, and leadership metrics

Preferred Qualifications

• One or more years’ experience preferred, utilizing comparable knowledge and job skills
• Knowledge of banking products, operations, and corresponding data gathering, and analysis is helpful
• Certified Anti-Money Laundering Specialist (CAMS) or Certified Financial Crime Specialist (CFCS) preferred

Benefits

• Salary range: $14.61 hourly – $24.65 hourly
• The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location
• This role is also eligible for an annual performance-based incentive opportunity
• Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more