Pathward is hiring a
FIU Case Analyst

Summary

The job is for a Cases Analyst I at Pathward, a remote-office company dedicated to financial inclusion. The role involves analyzing customer and transactional data to detect suspicious activity and complete regulatory forms. The salary range is $16.59 hourly - $29.59 hourly with an annual performance-based incentive opportunity. Eligible employees can receive health insurance, retirement benefits, life insurance, disability benefits, paid time off, and more.

Requirements

• Data gathering and analysis
• Attention to detail
• Conceptual and analytical thinking
• Strong written communication skills
• One or more years’ experience preferred, utilizing comparable knowledge and job skills
• Knowledge of banking products, operations and corresponding data gathering, and analysis is helpful
• High school certification or equivalent required

Responsibilities

• Analyze information presented from the data systems to assess customer profiles and transactional activity
• Determine whether activity is suspicious utilizing various investigative tools and techniques and identify reportable transactions
• Complete and maintain case files for all investigated activity and ensure documentation is accurate and thorough
• Summarize results of investigation in a detailed and concise written narrative
• Complete regulatory forms and recordkeeping requirements, e.g., Suspicious Activity Reports and Currency Transaction Reports
• Take appropriate action on notifications received from internal and external sources (Operations, Program Managers, Customers, Law Enforcement, etc.)
• Answer both inbound and outbound communications (phone, fax, letters, e-mails), providing outstanding service to customers and internal employees while maintaining confidentiality
• Meet or exceed quality, productivity, and leadership metrics

Preferred Qualifications

Certified Anti-Money Laundering Specialist (CAMS) or Certified Financial Crime Specialist (CFCS) preferred

Benefits

• Salary range: $16.59 hourly – $29.59 hourly
• This role is also eligible for an annual performance-based incentive opportunity
• Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more