Fiu Case Analyst

Summary

Join Pathward, a hybrid, remote-office financial empowerment company, as a Cases Analyst I. Analyze customer and transactional activity to identify patterns, detect suspicious activity, and report findings according to bank procedures. You will evaluate multiple banking product types, financial crime types, and systems, completing case files and regulatory forms. Excellent written communication and analytical skills are essential. One or more years of experience is preferred, along with knowledge of banking products and operations. Pathward offers a competitive salary, performance-based incentives, and a comprehensive benefits package.

Requirements

• Data gathering and analysis
• Attention to detail
• Conceptual and analytical thinking
• Strong written communication skills
• High school certification or equivalent required
• Drawing correct and realistic conclusions and making timely decisions based on available information
• Understanding a given situation by combining information, identifying patterns or connections between situations that are not obviously related, and identifying key or underlying issues in complex situations
• Upholding accepted social and ethical standard in job-related activities and behaviors

Responsibilities

• Analyze information presented from the data systems to assess customer profiles and transactional activity
• Determine whether activity is suspicious utilizing various investigative tools and techniques and identify reportable transactions
• Complete and maintain case files for all investigated activity and ensure documentation is accurate and thorough
• Summarize results of investigation in a detailed and concise written narrative
• Complete regulatory forms and recordkeeping requirements, e.g., Suspicious Activity Reports and Currency Transaction Reports
• Take appropriate action on notifications received from internal and external sources (Operations, Program Managers, Customers, Law Enforcement, etc.)
• Answer both inbound and outbound communications (phone, fax, letters, e-mails), providing outstanding service to customers and internal employees while maintaining confidentiality
• Meet or exceed quality, productivity, and leadership metrics
• Other duties as assigned

Preferred Qualifications

• One or more years’ experience preferred, utilizing comparable knowledge and job skills
• Knowledge of banking products, operations and corresponding data gathering, and analysis is helpful
• Certified Anti-Money Laundering Specialist (CAMS) or Certified Financial Crime Specialist (CFCS) preferred

Benefits

• Health insurance
• 401(k) retirement benefits
• Life insurance
• Disability benefits
• Paid time off
• Annual performance-based incentive opportunity