FIU Cases Analyst I

Summary

Join Pathward, a hybrid, remote-office financial empowerment company, as a Financial Crimes Analyst! Analyze and investigate customer and transactional data to identify suspicious activity. File suspicious activity reports (SARs & CTRs) with regulatory agencies. Maintain service levels and answer customer inquiries. Contribute to a positive team environment focused on problem-solving and innovation. Pathward offers a comprehensive benefits package and values diversity and inclusion.

Requirements

• High School Diploma or equivalent
• Typically requires less than one year of related experience
• Attention to detail
• The ability to manage daily workload
• Strong written and verbal communication skills
• Self Sufficient and well organized with support

Responsibilities

• Analyzes and investigates customer and transactional data and activity to identify and confirm suspicious activity
• Files SARs & CTRs with regulatory agencies for activity that has been escalated by internal teams, external partners and third parties including Law Enforcement
• Maintains service levels with workload in accordance to policies, procedures and compliance standards
• Answers inbound and outbound calls to provide servicing for monitoring strategies and customer inquiries
• Maintains standards of Production, Quality and Leadership results for workstreams assigned
• Other duties as assigned

Benefits

• Health insurance
• 401(k) retirement benefits
• Life insurance
• Disability benefits
• Paid time off