Remote Founding Customer Success Manager
closedOrb
πRemote - United States
Job highlights
Summary
The job is for a Customer Success professional at Orb, a fast-growing SaaS company that provides infrastructure to help businesses monetize their software. The role involves designing and executing strategic initiatives, hiring and managing a team of technical support engineers, driving value for customers, identifying customer trends, and collaborating with cross-functional teams.
Requirements
- At least 5+ years of overall work experience in the SaaS or enterprise software industry
- At least 2+ years of previous leadership in the Customer Success, Technical Account Management, or Customer Support categories
- Experience in recruiting, enabling, and managing a team of CS and Support professionals
- Experience working with large and complex accounts
Responsibilities
- Design and execute strategic initiatives aimed at founding and evolving the CS programs at Orb
- Hire and manage a team of technical support engineers to build a best-in-class customer experience
- Drive value and measurable customer outcomes through the use of the Command of the Message framework
- Collaborate with technical ICs, champions, and customer leadership to drive effective multi-stakeholder collaboration
- Learn and communicate technical and domain-specific product concepts fluently. Generate high-quality content including trainings, talks, blog posts, and product documentation
- Identify and surface broad customer trends and data in internal meetings. Partner with Sales and Marketing to ensure the full customer lifecycle is cohesive, thoughtful, and measured
Benefits
- Medical insurance - 100% coverage for you and dependents
- Dental, vision, and life insurance
- Unlimited PTO, with 15 days minimum encouraged
- 401k plan
- 16-week paid parental leave with equity vesting
- Commuter stipend
- Catered lunches in the office
This job is filled or no longer available
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