Orb is hiring a
Founding Customer Success Manager
Orb
π΅ ~$72k-$94k
πRemote - United States
Please let Orb know you found this job on JobsCollider. Thanks! π
Summary
The job is for a Customer Success professional at Orb, a fast-growing SaaS company that provides infrastructure to help businesses monetize their software. The role involves designing and executing strategic initiatives, hiring and managing a team of technical support engineers, driving value for customers, identifying customer trends, and collaborating with cross-functional teams.
Requirements
- At least 5+ years of overall work experience in the SaaS or enterprise software industry
- At least 2+ years of previous leadership in the Customer Success, Technical Account Management, or Customer Support categories
- Experience in recruiting, enabling, and managing a team of CS and Support professionals
- Experience working with large and complex accounts
Responsibilities
- Design and execute strategic initiatives aimed at founding and evolving the CS programs at Orb
- Hire and manage a team of technical support engineers to build a best-in-class customer experience
- Drive value and measurable customer outcomes through the use of the Command of the Message framework
- Collaborate with technical ICs, champions, and customer leadership to drive effective multi-stakeholder collaboration
- Learn and communicate technical and domain-specific product concepts fluently. Generate high-quality content including trainings, talks, blog posts, and product documentation
- Identify and surface broad customer trends and data in internal meetings. Partner with Sales and Marketing to ensure the full customer lifecycle is cohesive, thoughtful, and measured
Benefits
- Medical insurance - 100% coverage for you and dependents
- Dental, vision, and life insurance
- Unlimited PTO, with 15 days minimum encouraged
- 401k plan
- 16-week paid parental leave with equity vesting
- Commuter stipend
- Catered lunches in the office
Share this job:
Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.
Similar Jobs
- π°~$150k-$180kπUnited States
- π°$120k-$160kπUnited States
- π°~$65k-$97kπUnited States
- π°$47k-$53kπCanada
- π°~$149k-$182kπUnited States
- π°$80k-$120kπUnited States
- π°~$182k-$234kπWorldwide
- π°~$126k-$158kπUnited States
- π°~$300k-$330kπUnited States
Please let Orb know you found this job on JobsCollider. Thanks! π