Fraud Data Analyst

Summary

Join Cleo's Fraud Squad as a Fraud Data Analyst and be at the forefront of protecting users and the business from fraud. You will leverage data to provide actionable insights, collaborate with cross-functional teams, and develop fraud prevention strategies. This role demands analytical sharpness, strategic thinking, and the ability to handle both reactive and proactive work. You will investigate fraud incidents, analyze transactional data, build dashboards and reports, and present findings to stakeholders. The ideal candidate possesses strong SQL skills, 2+ years of experience in a similar role, and expertise in various fraud typologies. Cleo offers a competitive compensation package, flexible work arrangements, and a range of benefits.

Requirements

• SQL Proficiency : You have 2 years + hands-on experience with SQL, using it to analyze data, identify trends, and support your investigations
• You have a minimum of 2 years of experience in a Fraud Data Analyst or similar role within payments, fintech, or eCommerce
• Expertise in fraud typologies including identity theft, CNP fraud, payment fraud, Account Takeovers etc
• Versatility : You can seamlessly switch between reactive and proactive work, handling urgent fraud cases while also focusing on long-term prevention strategies
• Detail-Oriented : You have a keen eye for detail, with a passion for uncovering trends and insights from complex data sets
• Analytical Skills: Ability to analyse anomalies, identify trends, and convert findings into prevention strategies
• Communication skills: excellent communication and stakeholder engagement skills
• You have a minimum of two years of experience in the field of fraud investigation

Responsibilities

• Proactively review and investigate emerging fraud incidents and disputes
• Investigate reported fraud cases and disputes to uncover broader trends and patterns
• Develop and refine fraud rules to improve efficiency
• Conduct root-cause analysis of false positives to fine-tune detection strategies
• Proactively identify potential fraud threats and design and execute mitigation strategies
• Work with the wider fraud squad to rapidly identify and mitigate fraud attacks through data-led diagnosis and short-term triage rule design and lead incident response
• Stay on top of chargebacks / disputes and volume spikes and develop mitigation strategies to reduce losses and avoid threshold breaches (both for cards and ACH payments)
• Extract and analyse large volumes of transactional data using SQL
• Produce comprehensive analysis with concise narrative on findings and proposed solutions, providing stakeholders with the information they need to take action
• Build and maintain dashboards and reports that highlight fraud trends and KPIs
• Own and monitor fraud KPIs and proactively flag areas of risk or opportunity
• Improve access to fraud data through collaboration with engineering and AX teams
• Present complex data findings to stakeholders in a clear and actionable manner
• Work closely with product, operations, compliance, customer service and the wider fraud squad
• Liaise with external third parties such as fraud vendor partners, payment partners

Benefits

• A competitive compensation package (base + equity)
• Work at a fast-growing UK startup , backed by top VC firms - Sofina, Balderton, EQT Ventures - that still has a sense of its values
• A clear progression plan
• Flexibility: We treat you as humans first, employees second
• Hybrid-first : Join our hybrid-first team, where we blend the best of both remote and in-office work
• And the rest! Performance reviews every 6 months, with generous pay increases and equity top-ups for high performers
• Private Medical Insurance, dental cover, life assurance
• 25 days annual leave + 1 additional day for every year you spend at Cleo (+ public holidays)
• 6% employer-matched pension
• 1 month paid sabbatical after 4 years at Cleo
• Enhanced parental leave
• Access to Learnerbly, Reforge, and other L&D portals
• Online mental health support via Spill
• We'll pay for your OpenAI subscription
• Regular socials and activities, online and in-person