Fraud Operations Lead

Summary

Join Eneba's Fraud Operations team as Head of Fraud Operations, leading a team of analysts in protecting our growing e-commerce marketplace. You will oversee fraud detection and prevention, manage a team, collaborate with stakeholders, and implement new strategies and tools. Develop and implement fraud prevention strategies aligned with business objectives. Improve and oversee the fraud detection and investigation process. Manage and develop a team of fraud analysts. Collaborate with internal and external stakeholders for effective fraud management. Identify and implement new fraud detection tools and technologies. Monitor and report on fraud trends and provide recommendations for improvement. Share data insights cross-functionally and to management. Eneba offers opportunities for professional growth and various benefits.

Requirements

• 4+ years of experience in fraud management and prevention, preferably in the gaming or e-commerce industry
• Strong knowledge of fraud detection and prevention methods, tools, and systems
• Analytical mindset with the ability to interpret complex data and identify patterns, experience with SQL is an advantage
• Problem-solving and simplification skills with an open attitude and a data-driven approach to decision-making
• Ability, willingness, and comfort operating in a highly uncertain, fast-paced environment where priorities might change and resources might be limited
• Strong leadership and team management skills
• Excellent communication, collaboration and stakeholder management skills, working effectively across a variety of functions and levels, incl. external parties
• Experimentation design and implementation expertise, clearly demonstrated knowledge and high cadence of validation. Financial and business model acumen, specializing in marketplaces and platforms

Responsibilities

• Develop and implement fraud prevention strategies, for creating best-in-class fraud prevention systems and tools, in line with the overall business strategic directions while ensuring Eneba’s stable growth
• Improve and oversee the fraud detection and investigation process, ensuring timely and accurate resolution of fraud cases and disputes
• Manage a team of fraud analysts, including setting goals, providing feedback, coaching and ensuring their overall professional development
• Collaborate with internal and external stakeholders, such as marketing, product, engineering, customer service, legal, and law enforcement, to ensure effective fraud management and compliance
• Facilitate the identification and implementation of new fraud detection tools and technologies
• Monitor and report on fraud trends, patterns, metrics, and provide recommendations for improvement and optimization
• Share market and internal data insights cross-functionally as well as to management

Preferred Qualifications

• Salary ranges may vary. We’re seeking candidates with varied experience levels; from individual contributors to functional leaders in this space
• We’re an international team and our business language of choice is English. Good English level is required, proficiency is preferred

Benefits

• Opportunity to join our Employee Stock Options program
• Opportunity to help scale a unique product
• Various bonus systems: performance-based, referral, additional paid leave, personal learning budget
• Paid volunteering opportunities
• Work location of your choice: office, remote, opportunity to work and travel
• Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes