Fraud Ops Specialist

Summary

Join Extend's growing Fraud Ops team as a Fraud Operations Specialist! You will conduct daily fraud investigations, analyze customer behavior, and collaborate with cross-functional teams to improve fraud detection. This role requires 2+ years of fraud operations experience (preferably in eCommerce), a bachelor's degree or equivalent, and strong communication and analytical skills. You will be responsible for reviewing cases, following procedures, and proactively identifying fraud trends. Extend offers competitive salaries, full medical/dental/vision benefits, stock options, generous PTO, and a 401k with financial guidance.

Requirements

• 2+ years of direct Fraud/Abuse Operations experience, preferably in an eCommerce environment
• Bachelor's degree or equivalent experience, preferably in a related field
• Subject Matter Expertise in fraud concepts and prevention best practices
• Ability to perform due diligence Fraud Investigations and make determinations with evidence, efficiency, and sound reasoning
• Excellent written and verbal communication, information gathering, and decision-making skills
• Positive attitude and willingness to thrive in a rapidly changing, results-driven environment
• Digital proficiency and professionalism: Able to use spreadsheets and office software like Excel, Microsoft/Google Suite
• Attention to detail and willingness to deep dive into internal and external data
• Empathetic, humble, and collaborative team player
• Candidates must be located within the continental United States

Responsibilities

• Perform daily investigations into potential cases of fraud/abuse, leveraging your information gathering and communication skills to ensure you have sufficient evidence
• Obstruct bad actors and recommend courses of action to stakeholders
• Review customer profiles, groups, and behavior using internal and external data as part of your investigations
• Review incidents to understand any gaps in coverage and deliver insights on emerging trends for fraud/abuse before they occur
• Take ownership of each investigation and diligently follow all regulatory and departmental practices and procedures, reporting any non-standard issues to your manager
• Attend regular meetings and training for Fraud Operations best practices
• Collaborate with Claims, Product, and Engineering, completing ad hoc tasks to evaluate and improve in-house models to detect fraud
• Drive team success and achieve both independent and collaborative goals, proactively completing additional tasks for the role as needed

Preferred Qualifications

• Prior experience in a retail or high-growth start-up environment (eCommerce)
• Familiarity with database query language such as SQL and data software like Snowflake
• Exposure to Project Management and/or CRM software like JIRA, Untangl

Benefits

• Competitive salary based on experience, with full medical and dental & vision benefits
• Stock in an early-stage startup growing quickly
• Very generous, flexible paid time off policy
• 401(k) with Financial Guidance from Morgan Stanley