Fraud Quality Assurance Analyst

Summary

Join Galileo, a leading financial technology company, as a Fraud Quality Assurance Analyst. You will audit the work of internal and external agents, providing detailed feedback to ensure quality standards and regulatory compliance. This role supports the Operational Fraud Team by identifying performance weaknesses, suggesting solutions, and driving process improvements. You will review performance with the Quality Team and Department Supervisors, generate feedback documentation, and offer daily feedback. The position requires excellent communication, attention to detail, and the ability to work both independently and collaboratively. Competitive benefits are offered.

Requirements

• Must be able to pass a criminal background check
• Excellent written and verbal communication skills
• Planning and organizational skills with the ability to handle multiple tasks simultaneously
• Strong attention to detail
• Ability to identify risk to Cardholders, Clients and Galileo
• Ability to collaborate and work in a team environment
• Ability to work and complete projects without supervision, self-motivated
• Ability to communicate with discretion and professionalism, understanding when confidentiality is needed

Responsibilities

• Monitor and evaluate a high volume of cases to ensure standards are being met
• Determine weaknesses in performance and establish solutions to improve
• Ensure compliance with company's quality systems
• Identify process improvement opportunities
• Review performance with Quality Team and Department Supervisors
• Generate and maintain feedback and coaching documentation
• Offer daily feedback via verbal & written communication
• Develop and maintain thorough knowledge and understanding of products, policies and procedures
• Attend various trainings and develop relevant skills
• Attend calibration sessions and provide actionable feedback to help BPOs improve

Preferred Qualifications

Previous Quality Assurance and Fraud operations experience

Benefits

• Bonus
• Long term incentives
• Competitive benefits