French-English Bilingual Customer Service Representative

Summary

Join Wing Assistant as a French-English Customer Service Representative and enjoy a fulfilling remote, full-time position! You will be the primary point of contact for clients, addressing their inquiries via email, phone, and other communication channels. Your responsibilities include providing empathetic support, resolving concerns efficiently, and maintaining accurate customer records. Excellent communication skills in both French and English are essential, along with proven customer service experience. This role offers a competitive salary, comprehensive benefits, and opportunities for professional growth within a supportive and inclusive work environment. The position requires fluency in both French and English, along with proficiency in various communication tools and technologies. Successful candidates will be tech-savvy and possess strong organizational and time management skills.

Requirements

• Fluent in English (written & spoken) & French (written & spoken)
• At least 1 year of proven experience as a Customer Service Representative in a B2C or B2B capacity
• Excellent English and French communication skills, both written and verbal (at least B2 level)
• Excellent phone, email, and instant messaging communication skills
• Solid organizational and time management skills
• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM, and VoIP
• Experience with word-processing software and spreadsheets (e.g., MS Office)
• Knowledge of online calendars and scheduling (e.g., Google Calendar)
• Proactive & confident with keen attention to detail
• Able to work in EST/ PST shift
• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps

Responsibilities

• Respond promptly to client emails and portal requests in French and English regarding their concerns
• Handle inbound and outbound phone calls , prioritizing urgent and last-minute client needs across both French and English-speaking customers
• Assist customers with their needs , offering empathetic support and swift coordination
• Update and maintain accurate customer records to ensure seamless information flow and accessibility
• Resolve client concerns efficiently and professionally , ensuring swift troubleshooting and clear communication in both languages
• Build trusted relationships with customer accounts through proactive, friendly, and solution-oriented interactions
• Ensure complete customer satisfaction during every engagement, taking the extra mile to support and reassure clients
• Document all interactions and case updates , adhering to internal procedures, guidelines, and data privacy protocols

Benefits

• Health Insurance (HMO)
• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay