Fulfillment Manager

Summary

Join Prepared Hero, a DTC Ecommerce brand, as their Fulfillment Manager! In this critical role, you will oversee the efficient fulfillment of customer orders across all channels. You will manage 3PL warehouse operations, onboard retail partners, and optimize warehouse efficiency. Collaboration with cross-functional teams is essential, as is monitoring KPIs and implementing continuous improvement initiatives. This fully remote position offers a competitive salary, comprehensive benefits, and a flexible work schedule. Apply today and become a key player in our growing company!

Requirements

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field preferred
• 5+ years of experience in fulfillment operations within the CPG industry
• Proven track record of successfully managing a 3PL warehouse, including experience with inventory management, order processing, and shipping/receiving
• Demonstrated ability to onboard and manage relationships with retail partners, with a strong understanding of retail fulfillment processes
• Experience working with cross-functional teams and managing projects from inception to completion
• Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders

Responsibilities

• Oversee day-to-day operations of the 3PL warehouse to ensure timely and accurate fulfillment of orders
• Develop and implement processes to optimize warehouse efficiency and minimize order processing time
• Coordinate with cross-functional teams, including Supply Chain, Logistics, and Customer Service, to ensure seamless order fulfillment
• Manage inventory levels to meet demand forecasts and prevent stockouts
• Onboard and manage relationships with retail partners, including coordinating order fulfillment, managing product allocations, and resolving any issues or discrepancies
• Collaborate with Sales and Marketing teams to support promotional activities and product launches
• Monitor key performance indicators (KPIs) related to fulfillment operations and implement continuous improvement initiatives
• Train and develop fulfillment team members to ensure high performance and adherence to company standards
• Stay informed about industry trends and best practices in fulfillment and retail operations

Preferred Qualifications

Startup experience is a plus

Benefits

• Base range of $75-85k with flexibility depending on background and experience
• Comprehensive medical insurance reimbursement package for medical, dental, and vision
• Unlimited PTO
• End-of-year bonus
• Wellness & workspace budget
• Fully remote position with flexible working schedule