Full Stack Support Engineer

Summary

Join Healthie as a Full-Stack Support Engineer and ensure seamless customer experiences with our platform. You will investigate bugs, collaborate with cross-functional teams, and troubleshoot technical issues. Improve support documentation, develop support tooling, and apply your full-stack skills in Ruby on Rails, React, PostgreSQL, GraphQL, and more. This remote position offers a salary range of $95,000-$135,000 plus annual company bonus and benefits. Ideal candidates possess 2-3 years of software engineering or technical support experience, strong knowledge of Ruby on Rails and React, and foundational knowledge of relational databases and APIs. A passion for healthcare and a commitment to improving patient outcomes are essential.

Requirements

• Have 2-3 years of experience working as a software engineer or other equivalent technical support role
• Have strong knowledge working with Ruby on Rails, React or other equivalent technologies
• Have foundational knowledge working with relational databases and APIs
• Bring sharp attention to detail and a high bar for quality in your work, especially when resolving customer-impacting issues
• Be confident troubleshooting technical systems and navigating through ambiguity to identify root causes and resolve issues
• Communicate complex technical concepts clearly and effectively, both internally and externally, adapting your style to the audience
• Be proactive and pattern-oriented—when you see a recurring issue, you don’t just solve it once; you share insights with Product, update internal documentation, and improve processes for the long term
• Be mission-driven, passionate about healthcare, and motivated by the opportunity to improve patient outcomes and provider experiences through technology
• Embody Healthie’s core values—Respect, Reliability, and Resilience—and live by our Good Citizen principles in the way you work, collaborate, and lead

Responsibilities

• Resolve complex issues and ensure Healthie’s customers have a seamless, reliable experience with our platform
• Dive deep into our codebase, investigate bugs, and collaborate cross-functionally to drive resolution—helping providers and organizations deliver care without interruption
• Work with customers to troubleshoot and resolve technical issues
• Improve support documentation
• Collaborate closely to creatively solve problems with other engineering teams and departments
• Develop support tooling and automations to improve our internal workflows
• Apply your full-stack skills across Ruby on Rails, React, PostgreSQL, GraphQL and more while also gaining deep exposure to how healthcare technology is built and scaled

Preferred Qualifications

Prior client-facing experience is a plus, ideally in a fast-paced startup environment, and understanding the value of cross-functional collaboration

Benefits

$95,000- $135,000 + annual company bonus and benefits