Kimberlite Partners is hiring a
Functional Solutions Consultant/Client Success Manager

Summary

The job is for a Customer Success Manager with at least 4 years of experience in NetSuite implementations, managed services, and support. The role involves leading delivery of managed services customers, implementing and configuring NetSuite, creating customer success plans, analyzing data, identifying risks and opportunities, and ensuring customer adoption and training.

Requirements

• Minimum 4 years NetSuite experience preferred (2 years required)
• Experience facilitating design and configuration of NetSuite
• Experience with data conversions, interfaces/integrations, reporting, and customizations to NetSuite applications
• Ability to lead workshops, including the gathering/documenting of requirements and use-cases and recommendation of envisioned processes
• Ability to assess functional and technical gaps in designs
• Experience training and supporting end users in NetSuite
• Experience testing NetSuite application instances to successfully validate application setups, including input to test plans, test scenarios, and test scripts is required
• Minimum of 4 years Customer Success/Service Delivery/Consultant experience
• NS SuiteFoundations Certification preferred
• Basic understanding of all core business areas with a specialized understanding in financials or operations
• Experience in the following NetSuite Modules: Financials, Operations

Responsibilities

• Perform in a leadership role within the NetSuite Practice by leading delivery of managed services customers through strong relationship-building, product knowledge, planning, and execution
• Implementing and configuring NetSuite: This involves working with clients to understand their business processes and requirements, and then designing and implementing NetSuite solutions that meet those needs
• Create, plan and drive Customer Success Plans. Retain long-term relationships through advocacy by providing value throughout the customer partnership – be a trusted advisor
• Perform in a leadership role within the NetSuite Practice by leading client delivery teams, sharing your individual subject matter expertise, and being a primary liaison to our clients
• Analyze data independently to discover insights that drive operational recommendations
• Identify risks, KPIs, and opportunities for improvement and collaborate with internal teams to develop clear plans of action
• Establish and oversee the customer’s adoption, ensure training needs are met, and develop best practices to remove friction, reduce manual workflows and to continually drive the customer return on investment (ROI) and long-term-value (LTV)
• Proactively identify and mitigate account risk, prevent churn
• Responsible for delivering on key measures of performance to include client satisfaction (NPS), utilization, consumption of clients' contracted hours, SOW creation
• Assures quality of delivery to clients and manages escalation

Preferred Qualifications

• Strong ability to communicate, present, and influence effectively at all levels of an organization
• Strong client empathy, a deep understanding of a customer’s business use case, value drivers, and passion for solving complex business problems and articulating those needs to internal stakeholders

Benefits

This position would require 2 days in office if close to Plano, Texas (relocation is available) or this position is also open to remote for those based in US or Canada