Genai Solution Architect

Summary

Join ServiceNow's GenAI Customer Success team as a GenAI Solution Architect (GenAI Strategist)! You will develop and deliver AI Lighthouse engagements, drive customer outcomes and roadmap for GenAI technology, and lead enablement programs. Responsibilities include creating GenAI roadmaps, identifying innovation opportunities, facilitating knowledge sharing, analyzing market trends, defining KPIs, and communicating progress to leadership. You will also contribute to thought leadership documents. This role requires at least 5 years of experience in strategy consulting or technology advisory, a proven track record of driving business growth, excellent communication skills, and strong analytical abilities. The ability to travel up to 50% annually is also required.

Requirements

• At least 5 years of experience in a strategy consulting or technology advisory role
• Proven track record of driving business growth and customer satisfaction through innovative technology solutions
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences
• Strong analytical and problem-solving skills
• Ability to work effectively in a fast-paced, dynamic environment
• Ability to work independently and manage multiple projects simultaneously while meeting tight deadlines
• Experience working with cross-functional teams, including data scientists, engineers, sales, and marketing professionals
• Strong industry connections and network, with the ability to leverage relationships to drive business growth and partnerships
• Customer-focused mindset and commitment to delivering high-quality results
• Must be able to travel up to 50% annually

Responsibilities

• Develop a GenAI roadmap to drive customer adoption and successful utilization of GenAI products across the ServiceNow platform to meet AI Lighthouse customers’ desired business outcomes
• Identify and prioritize opportunities for GenAI innovation and growth within customer accounts
• Create and manage roadmaps for Generative AI technology adoption and maturity across multiple customers
• Facilitate knowledge sharing and GenAI accelerator delivery among customers and internal stakeholders to ensure the effective use of ServiceNow’s GenAI products
• Analyze market trends, competitive landscape, and emerging technologies to stay abreast of industry developments and identify new opportunities for ServiceNow GenAI innovation
• Define and track key performance indicators (KPIs) and conduct value realization exercises to measure the success of AI Lighthouse implementations
• Communicate insights and progress to senior leadership and stakeholders
• Contribute to thought leadership and point-of-view documents, white papers, knowledge base articles, and other documentation to make information about ServiceNow’s GenAI capabilities more accessible to the broader Impact Delivery organization, customers, and partners

Preferred Qualifications

Experience with a focus on Artificial Intelligence, Machine Learning, or Data Science