General Manager

Summary

Join Fullscript as the General Manager to lead and grow our Canadian business, a market we believe holds a $100M+ opportunity. You will be the most senior leader for the Canadian market, owning the business end-to-end. This high-ownership role demands entrepreneurial energy, commercial acumen, and operational rigor. You will report to the COO and collaborate closely with the CEO and CPO. The position involves crafting strategy, building execution plans, leading go-to-market and operations, and ensuring an exceptional provider and patient experience. You will build and lead a team, expand partnerships, and leverage data to drive business decisions. This is a chance to make a significant impact on the Canadian healthcare landscape.

Requirements

• 10+ years in senior leadership roles spanning general management, commercial, and/or operational leadership
• Proven P&L ownership, preferably in healthcare, SaaS, eCommerce, or supply chain-focused businesses
• Entrepreneurial mindset with experience scaling businesses, building teams, and influencing across functions
• Deep understanding of Canadian market dynamics and regulatory landscape, or strong aptitude to learn quickly
• Exceptional communication, influence, and cross-functional collaboration skills
• Highly analytical with a strong grasp of financial and performance metrics

Responsibilities

• Build and lead a compelling strategy and business case for Fullscript's growth in Canada
• Conduct a full market gap analysis, including platform, pricing, product availability, and competitive dynamics
• Define a phased execution roadmap to scale revenue, improve margin, and enhance platform adoption
• Partner with Product and Engineering to localize and improve the platform experience for Canadian users
• Explore expansion areas including diagnostics, lab partnerships, and potential distribution acquisitions
• Full accountability for Canadian P&L: revenue growth, contribution margin, fulfillment cost, and provider retention
• Own end-to-end logistics, fulfillment, and CX—with support from U.S. shared services and your operational partners
• Evaluate the current 3PL model and determine if a shift to in-house distribution is strategically or financially warranted
• Assess and recommend an optimal organization structure to support Canadian growth
• Build a high-performing, local team where justified (Sales, Partnerships, Ops) while leveraging U.S. teams via a matrix
• Operate with high autonomy and accountability; serve as a "mini-CEO" for Canada
• Expand provider acquisition and retention through a mix of sales enablement, partnerships, and platform enhancements
• Personally lead key strategic relationships with brand partners, trade associations, and KOLs
• Explore and support brand or distribution partnerships and M&A opportunities
• Co-lead Canadian platform improvement initiatives with Product & Engineering
• Drive resolution of known issues (e.g., product discoverability), and ensure parity or better vs. U.S. experience
• Shape the product roadmap based on Canadian practitioner and patient feedback
• Use data to drive all business decisions. Own key metrics: revenue growth, contribution margin, provider churn, platform usage, and fulfillment cost per order
• Must be able to frame the right questions, interpret data effectively, and build strong, evidence-based business cases to drive action

Benefits

• Market competitive compensation package including equity
• RRSP matching program (within CAD)
• Flexible PTO policy
• Flexible benefits package and additional perks
• Employee discount on Fullscript catalog of products for family & friends
• Ability to *Work Wherever You Work Well*