Generator Technician

Summary

Join National Power as a Generator Service Technician in Charleston, SC! Reporting to the CISV Service Manager, you will maintain and repair generator sets and electrical equipment. Responsibilities include troubleshooting and repairing generators, performing preventative maintenance, and conducting load bank testing. A high school diploma is required, while an associate's degree and Generac certifications are preferred. The role requires excellent communication, problem-solving skills, and proficiency with Microsoft software. This is a remote position with company-covered travel expenses and a competitive compensation package including paid time off, various insurance benefits, and a 401(k) plan.

Requirements

• HS Diploma required
• Must have an excellent driving record and have a valid driver’s license
• Must be able to pass a Department of Transportation physical examination
• Criminal background check and pre-employment drug screen are required

Responsibilities

• Perform various types and levels of maintenance and repair on generators and parallel systems ranging from 5-5000kw
• Troubleshooting and repair of Automatic Transfer Switches, to include bypass isolation, and closed transition types as well
• Repairs will include performing preventative maintenance service (oil and filters), troubleshooting AC and DC circuits, removing and replacing any and all components as necessary, performing warranty work per manufacturer’s guidelines, performing start-up/commissioning on new generators and generator systems
• Perform diesel or gaseous engine troubleshooting and repair to include but not limited to ignition components, injection systems, valve adjustments etc
• Perform load bank testing on generator(s) to ensure units are in the proper operating conditions and meet applicable code requirements
• Assist other technicians with large multi-person jobs, or troubleshooting complicated issues
• Must have excellent communication skills and be able to give verbal/written reports of job status, repair recommendations, equipment/supplies needed
• Must be able to account for time spent on jobs and travel
• Must have good computer skills and be comfortable with Microsoft software to include Internet Explorer, Word, Excel, and Adobe (PDF’s)
• The technician would work from home and would ensure proper vehicle maintenance is performed, required parts inventory is maintained, ensure security of Company property to include cell phone, laptop computer, specialty tools and any other item assigned
• Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
• Good problem-solving during emergency situations or situations with limited resources
• Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality and safety

Preferred Qualifications

• Associate degree in an electrical/mechanical related field preferred
• Current Generac Power Systems certification preferred
• US Air Force Electrical Power Production Specialist, US Navy Electrician’s Mate, or Generator and/or UPS field service technician preferred

Benefits

• Competitive pay depending on previous experience and current certifications. Overtime is also a factor and is paid at 1.5 X base
• Three weeks of paid vacation after 90 days (first year is pro-rated based on start date)
• Up to 9 paid company holidays
• Paid sick time
• Company-paid Life Insurance ($75,000)
• Company-paid Short-term and Long-term Disability Insurance
• Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company
• 401(k) retirement savings plan with company matching
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Company would cover costs of hotels and provides a meal allowance per company guidelines
• Training will be provided