German Player Support

Summary

Join our team as a Part-Time Player Support Advocate and work remotely! This fully paid training position starts in December or January. You will be responsible for resolving customer queries, providing technical support, and maintaining excellent customer service. Fluency in English and the language you are applying for is required, along with strong communication and problem-solving skills. Experience with gaming consoles or PCs is advantageous. The role requires meeting specific PC specifications and attending two weeks of full-time training.

Requirements

• Be fluent in the language you are applying for & English, particularly reading & writing
• Possess excellent attention to detail, strong communication skills, and knowledge of Computers
• Be self-motivated, have a proactive attitude with the ability to work productively and collaboratively within a multilingual team
• Have a logical, methodical approach with good analytical and problem-solving skills
• Possess excellent observation and attention to detail skills with patience, perseverance, and good concentration
• Attend two weeks full-time training held between 09:00 - 18:00 GMT
• Have an internet speed minimum of 10 Mb/s download and 1.7 Mb/s upload internationally
• Have a minimum of 4 GB RAM memory
• Your computer should run at least a 64-bit version of Windows 10 or newer or a recently released version of macOS
• Have an i5 processor (2,4 GHz or faster), or better/ similar, max. 3 years old
• Have a screen with at least a 1080p Full HD display. External monitors are acceptable
• Have a (smart)phone usable for two-factor authentication that runs at least: Android 9 or newer. Apple iOS 15 or newer
• Have your own Webcam, Headset and Laptop/PC
• Have your own separate and private working area with a comfortable table and chair

Responsibilities

• Ensure customers' queries are answered with the aim of a first-time resolution and ensure that all responses are provided with excellent attention to detail, care, and professionalism
• Ensure queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality
• Resolve all technical issues raised by customers, particularly via live chat, by carrying out fault-finding analysis and offering appropriate solutions that resolve the customer's issue
• Communicate with customers via telephone (callbacks for example)
• Maintain a world-class, dedicated service, focused on exceptional responses and excellent, outstanding quality
• Work with your colleagues across the wider global customer community to identify trends in customer queries

Preferred Qualifications

• Have experience in playing consoles and or PC gaming
• Be comfortable discussing technical faults/issues relating to game consoles/PCs

Benefits

• Fully Paid Familiarisation/Training
• Remote work