Xero is hiring a
Global Partner Journey Specialist

Summary

Join us in leading high-priority experiments to refine Xero's segmented partner experiences. You will work cross-functionally with GTM teams to design and execute differentiated partner journeys, driving measurable revenue outcomes for Xero.

Requirements

• Proven experience on automation and workflow management
• Salesforce reporting and data management
• Experience in driving revenue outcomes from partners at scale
• Working with data teams to ask the right questions and assimilate actionable recommendations
• Excellent ability to work cross-functionally and influence teams
• A self-motivated problem solver; comfortable with getting thrown into complex problems and turning them into structured solutions
• Analytical, data and process-driven with great attention to detail
• Excellent organisational, communication and stakeholder management skills

Responsibilities

• Lead experiments focused on testing and validating the outcomes of a digital-only onboarding experience versus a sales-led onboarding approach for a key partner segment
• Work closely with Sales, CX, Marketing, and Data Science teams to define the experiment scope, ensuring a cohesive approach to creating differentiated partner experiences
• Collaborate with the Data Science teams to set rigorous success metrics and KPIs for the experiment, ensuring all relevant data is captured, analysed, and actionable insights are generated
• Develop and implement a communication plan to keep Senior Leadership Team (SLT) and key stakeholders informed on the progress of the experiment, including regular updates on performance, risks, and insights gathered from the data
• Present insights and actionable recommendations to the Global Partner Journey Strategist and key stakeholders on how to optimize, enhance, and potentially scale the digital partner onboarding approach
• Develop a clear framework for evaluating the success of the experiments, focusing on key performance indicators such as partner engagement, onboarding completion rates, and revenue production
• Implement reporting mechanisms to track the revenue outcomes of the partner cohort included in the experiment, analysing how the experience impacts the cohort's contribution to Xero's overall revenue goals
• Propose Global Standardised Communications: Using the Partner Experience Framework, collaborate with GTM teams to understand existing messaging and content, with a focus on identifying opportunities to standardise and automate across core and high-value customers
• Work closely with regional sales and GRE teams to clean up automated communications, apply globally consistent naming conventions, and ensure GRE has the tools needed to make sure all teams are trained on the optimised communication strategies

Benefits

Opportunity to work on high-priority experiments to refine Xero's segmented partner experiences