Global Payroll Manager/Senior Manager

Summary

Join Caseware, a leading Fintech company in the global audit and accounting software industry, as their Global Payroll Manager. This critical role involves managing the full-cycle payroll process and benefits administration across multiple countries. You will ensure compliance with local laws and regulations while delivering a seamless experience for employees. Close collaboration with various departments and external vendors is essential for streamlining processes and driving operational excellence. The position offers a hybrid (Toronto) or remote (Boston) work option. The successful candidate will lead a team of payroll associates, manage relationships with service providers, and continuously improve payroll and benefits processes through automation and innovation.

Requirements

• 5-7 years of relevant experience; including managing multi-country payroll
• Bachelor's degree in finance, Accounting, Business Administration, or a related field and advanced ability in Excel
• Payroll Compliance Practitioner (PCP) or Payroll Leadership Professional (PLP) designation with the National Payroll Institute (Canada) or equivalent from other countries
• Comprehensive knowledge and experience with payroll compliance, structure, benefit programs, tax regulations and labor laws across multiple regions
• Expertise in Canada, US and multi-region payroll and benefits administration
• Proficiency with payroll and benefits software (e.g., such as Ceridian-Dayforce), in-country payroll provider management (e.g. Blue Marble), and HRIS platforms
• Exceptional analytical and problem-solving skills, with high attention to detail and maintaining confidentiality
• Resilient, solution-driven and willingness to work among the team through to resolution
• Strong communication skills and demonstrated ability to lead, motivate and develop a global team
• Demonstrated success in leading the creation of business process improvements by building relationships with key cross-functional stakeholders

Responsibilities

• Be an active member of the People Operations (Human Resources) Leadership Team; including day-to-day supervision of payroll & benefit associates, coordinating, monitoring, and assisting with their training and development
• Lead the team of Payroll associates to complete full cycle payroll processing and benefit administration for employees across multiple countries, ensuring timely and accurate payment and providing clear communication regarding Standard Operating Procedures, payroll timelines and policies
• Partner with People Operations regional team to oversee global administration of benefits programs, including health insurance, retirement plans, leave policies, and other employee perks
• Manage the communication and employee experience for all payroll and benefit related questions from employees globally
• Manage the relationship with payroll service providers to ensure all payroll set-up, inputs, calculations, reconciliations and reporting are processed timely, accurately and in compliance with legislative requirements, established controls and company policies
• Work cross-functionally with key stakeholders, such as Finance, Legal, third-party advisers, People Operations and country leaders, on day-to-day operations and special projects with an aim to streamline and optimize processes
• Be responsible for accurate and timely internal and external reporting to internal and external auditors; maintaining effective controls. Reporting includes GL reports, auditing, tax notices and filings, investigating/managing any tax notices and filings with the respective government agency
• Manage year-end payroll and payroll tax activities and support the execution of year-end incentive payouts
• Be the main point of contact for payroll integrations and M&A activities related to the implementation and consolidation of payroll systems
• Continuously improve efficiencies through automation, enhancements and new partnerships related to payroll and benefits, and proactively communicate to the organization

Preferred Qualifications

• Certified International Payroll Professional (CIPP) qualification or equivalent
• Experience with Colombia, Costa Rica, Romania, Denmark, Netherlands, Australia, Portugal payroll and benefits administration
• Experience with payroll integrations, and mergers & acquisitions

Benefits

• Hybrid role (Toronto) or remote role (Boston)
• Health insurance
• Retirement plans
• Leave policies
• Other employee perks