Group Product Manager

Summary

Join Customer.io as the Group Product Manager for Data and lead the vision, strategy, and roadmap for data features empowering product-led growth teams. Collaborate with cross-functional teams to deliver innovative data solutions, mentor a team of Product Managers, and engage with executive leadership. This high-impact role requires a proven track record in product management, strong leadership skills, and a deep understanding of data management and product-led growth. You will be responsible for creating a thriving environment for your product teams and coaching them to success. Customer.io offers competitive compensation, equity, and a comprehensive benefits package.

Requirements

• Proven track record with 5+ years as an individual contributor product manager responsible for value and viability of solutions with 1+ years of that leading multiple teams
• Proven ability to go deep and quickly learn new domains, as well as solid understanding of all major parts of the business
• Demonstrated understanding of the techniques and methods of modern product discovery and product delivery
• Proven track record of coaching and developing other people
• Demonstrate a clear understanding of your role as the primary coach of your product managers, and how that differs from managing products directly
• Proven ability to engage with both individual contributors and leaders of all levels in constructive and collaborative relationships
• Demonstrate servant-based leadership and knowledge of leading by context rather than control

Responsibilities

• Own the product vision and roadmap for data egress, data quality, and segmentation capabilities within the customer.io platform, aligning with the company’s overall goals and taking advantage of market opportunities
• Collaborate with senior leadership to align product strategy with overall business objectives
• Lead and mentor a team of Product Managers to build and launch innovative solutions that bring real value to our customers while delivering against measurable business outcomes
• Stay ahead of industry trends and competitor offerings in MarTech, product-led growth strategies, and data management trends to ensure our products remain cutting-edge and differentiated
• Advocate for the customer, specifically the data partner or engineering persona, leveraging your deep understanding of their jobs to be done, desired outcomes, and pain points
• Analyze user data to inform product development decisions and prioritize features
• Translate customer insights into actionable product strategy for your teams
• Translate company and functional objectives into an executable strategy for your teams and driving alignment across your product area
• Oversee the entire product development lifecycle, from ideation to launch and post-launch optimization
• Prioritize product features and manage product roadmaps across multiple product lines
• Collaborate with design, engineering, marketing, and sales teams to ensure smooth product delivery
• Align with marketing, sales, and customer success teams to ensure go-to-market readiness and drive adoption of new features
• Support customer education and enablement by contributing to training materials, documentation, and customer-facing content
• Serve as the internal and external champion for the product, regularly presenting updates to stakeholders and customers
• Establish key performance indicators (KPIs) to measure product health and OKRs to track initiative progress
• Analyze product usage data and identify areas for improvement
• Regularly communicate product performance and insights to stakeholders
• Create and maintain a culture of continuous testing and iteration of product capabilities using customer feedback and usage data
• Assist with quarterly planning and assigning objectives (problems to solve) to product teams

Preferred Qualifications

• Direct product experience with building software for data ingestion, transformation, catalog management, AI-powered observability and quality assurance, and data export/synching
• Ownership of growth function or familiarity with the needs of product-led growth teams and a strong understanding of self-serve SaaS models

Benefits

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• Opportunities to meet in person with your peers throughout the year