Growth Manager (Account Manager) Mid Level/Senior

Summary

Join SpotHero's Southwest team as a Growth Manager II or Senior Growth Manager and drive revenue growth by securing new parking supply from current partners and optimizing performance at existing locations. You will build and maintain strong relationships with clients, acting as a strategic advisor to ensure they maximize the value of the SpotHero platform. Responsibilities include analyzing and optimizing parking supply, developing optimal solutions for stakeholders, onboarding new clients, and collaborating with other teams to address client needs and improve operations. You will also meet goals around inventory, rates, and user experience, and represent SpotHero at industry events. This role requires strong consultative sales skills, networking abilities, and experience in sales or account management. The position offers excellent benefits, flexible PTO, and opportunities for professional development.

Requirements

• Bachelor’s Degree or equivalent with 3+ years experience in sales and/or account management
• Proven consultative sales solution skills with a unique ability to understand client needs
• Strong networking skills with the ability to travel and meet with clients in person locally

Responsibilities

• Analyze and optimize SpotHero's parking supply across assigned markets
• Balance partner needs with SpotHero offerings to develop optimal solutions for all stakeholders
• Develop and nurture productive long-term client and industry relationships
• Lead prospective and existing clients to SpotHero's product offerings through tailored commercial insights and a consultative approach
• Meet goals around optimizations (add inventory, better/more rates, improve UX), generally improving SpotHero’s supply
• Collaborate with Field Operations to regularly communicate with existing partners to ensure operations are running as smoothly as possible, including addressing customer feedback with clients to resolve issues
• Onboard and train new clients. Empower clients to manage their day to day requests (including but not limited to incorrect rates and refunds) via SpotHero’s various account management tools
• Partner with Marketplace Operations to ensure client requests are addressed quickly and effectively
• Nurture long-term industry relationships and build trust with clients. Ensure they get the maximum value out of the SpotHero platform
• Establish regular communication cadences with clients, including informal check-ins and formal business. Typically hosted quarterly, or based on account analysis and operator needs
• Host or travel to client meetings, events, and social gatherings
• Attend industry related conferences and tradeshows, when applicable. Represent SpotHero and build brand awareness
• Stay current on industry trends
• Identify and research prospective leads to approach during the event
• Build and strengthen relationships with clients through attending social events
• Secure and safeguard data to preserve its integrity, reliability, and availability and ensure appropriate access levels are maintained
• Group sell with Product Specialists

Preferred Qualifications

• CRM Experience, Salesforce preferred
• BI Tool Experience, Looker preferred
• Parking Industry experience

Benefits

• We cover a generous portion of Medical Premiums, 50% of Dental and Vision Premiums, company-sponsored Life Insurance, a 401(k) with match and immediate vesting, and comprehensive leave policies to meet your needs in creating space for life
• Flexible PTO policy and outstanding work/life balance – We value and support each individual team member
• Grubhub weekly lunch stipend for in office days
• Udemy and Personal Learning Budget - We support the professional and personal growth of our people by providing everyone with learning resources and development opportunities
• Annual parking stipend – Duh. We help people park!