Data Operations Associate/Analyst

Summary

Join Cloudflare's Global GTM Planning and Operations team as a Data Operations professional. You will play a crucial role in improving operational excellence by managing customer and contact master data, ensuring data quality, and generating reports. Responsibilities include executing data lifecycle events, monitoring third-party services, managing duplicate records, and handling data-related tickets. The ideal candidate possesses experience in data operations, Salesforce or similar tools, and data query/management tools. This role offers the opportunity to work in a fast-paced, growing company and contribute significantly to Cloudflare's success. The position is remote in India.

Requirements

• Excellent verbal and written communication skills
• Experience in data operations or related roles
• Experience with Salesforce or other ERP & CRM tools
• Proficient with Excel/Google Sheets for basic to intermediate data analysis and data manipulation - VLOOKUP, pivot tables, SUMIFS, COUNTIFS, CONCATENATE, etc

Responsibilities

• Execute against the operational processes and cadence that support all Customer and Contact master data lifecycle events from Onboarding new records, Mergers, Acquisitions, Divestitures and Out of Business
• Monitor and Maintain high confidence matches to 3rd party services like D&B and Zoominfo
• Manage and merge duplicate records from the system
• Measure and report on overall data quality of Customer and Contact Data against defined standards
• Manage the different incoming requests associated with Customer and Contact Data Management. Supporting requests from the Field to correct a specific record, through to batch file data loads
• Create reports in Salesforce, Big Query and other tools that are part of the Data Operations processes and support tickets
• Support the evaluation, and onboarding of existing and new 3rd party Services
• Support ad hoc requests from regional GTM teams for data related projects, from Custom reports from 3rd party services evaluation & Sourcing
• Manage the incoming tickets requests for Territory Management and make the updates in the Fullcast Territory management system

Preferred Qualifications

Experience with Data Query and Management Tools - SQL, Alteryx, Python, Big Query and LookerStudio etc