H5P Community Manager

Summary

Join H5P Group as a Community Manager and help shape the future of interactive education! You will be responsible for nurturing and growing the H5P.org community, engaging with users, contributors, and stakeholders. This role involves fostering a vibrant community, creating engaging content, designing growth strategies, managing feedback, and reporting on key metrics. The position offers remote work options in the UK or Netherlands, or onsite in several European cities. H5P Group provides a creative and inclusive workplace with flexible hours, growth opportunities, paid volunteer time, and other attractive benefits.

Requirements

• A deep understanding of open-source communities, including contributing to or managing such projects
• Proven experience fostering and growing online communities, especially within the open-source space
• Exceptional communication skills, both written and verbal, with fluency in English
• Experience organizing events like webinars, hackathons, or conferences
• Strong problem-solving skills, particularly in user-facing roles or technical support
• A strategic mindset for community engagement, supported by an ability to analyze data and adapt accordingly
• Ability to work independently, manage multiple tasks, and adapt to a fast-paced environment
• A passion for education, technology, and open-source collaboration
• Bachelor’s degree in Computer Science or a related field

Responsibilities

• Be the advocate and spokesperson for the H5P project, promoting its benefits and values within the community
• Act as the primary point of contact for community members, addressing their inquiries, feedback and concerns
• Establish partnerships and collaborations with educational institutions and other relevant organizations
• Organize and host community events, webinars, and conferences to facilitate interaction and knowledge sharing
• Foster a vibrant and inclusive online and offline community environment
• Participate in the H5P management team to represent the community's interests, ensuring their voices are heard and that key management decisions are effectively communicated back to the community
• Develop and curate engaging content, such as blog posts, tutorials, and documentation, to facilitate user onboarding and knowledge sharing
• Maintain an up-to-date knowledge base to empower users to find solutions independently
• Design and execute strategies to attract new contributors, users, and collaborators from the open-source world
• Continuously refine processes to make joining and contributing to H5P as seamless as possible
• Gather and analyze user feedback to inform product development and improvement
• Use feedback to continuously improve the experience for community members
• Monitor and report on community engagement metrics, growth, and user satisfaction
• Use data insights to adapt and refine community strategies for long-term success

Preferred Qualifications

Don’t meet every single requirement? We strongly encourage you to still apply!

Benefits

• A creative, inclusive workplace where your ideas and contributions matter
• A chance to work on a product used by millions worldwide
• Flexible working hours with core time from 09:00–15:00
• Opportunities for growth, including access to training platforms and annual training days
• Paid time to volunteer—two days per year to give back to causes you care about
• Contribute to shaping the future of interactive e-learning while supporting open-source innovation
• Impactful work transforming the way the world learns
• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
• 2 Paid Days off for Catch the Wave related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne