Hardware Standards Engineer

Summary

Join ServiceNow as a Hardware Standards Engineer and be part of a team responsible for global hardware design, standards, and architecture. Develop and maintain server, storage, and full-rack hardware standards for worldwide datacenters. Build and maintain documentation for various hardware components and collaborate with suppliers and cloud service providers. Ensure continuity of supply by identifying and validating alternative hardware solutions. Evaluate new technologies and products for global infrastructure use. This role requires experience in datacenter technology, server and storage solutions, and strong problem-solving skills.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 2+ years of datacenter technician and/or technical program manager experience required
• 2+ years of experience in at least two of the following areas: enterprise server solutions, enterprise storage solutions, rack-level power design/management, complex network cabling design
• Basic understanding of AC/DC power calculations
• Critical attention to detail is a must
• Demonstrated ability to drive complex problems to resolution
• Some travel required for first article inspections, trade shows, etc
• Bachelor's degree or equivalent experience in Computer Information Systems (CIS), Management Information Systems (MIS), or Computer Science (CS) or related field
• Excellent communication and customer skills, problem solving, conflict management, listening, time management and interpersonal skills required. Must be able to communicate at a level appropriate to the audience

Responsibilities

• Develop server, storage, and full-rack hardware standards that govern deployments to ServiceNow datacenters worldwide
• Build and maintain server, storage, cloud service provider, and rack SKU documentation
• Supports relationships with reseller/integrators, suppliers, and cloud service providers (AWS, Azure, and others.)
• Work to ensure continuity of supply by identifying and validating alternates for incumbent hardware solutions
• Work directly with hardware manufacturers to evaluate new technologies and products for use in our global infrastructure

Preferred Qualifications

Experience using the ServiceNow platform preferred but not required

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs