Head Of Ai

Summary

Join Drips as our dynamic Head of AI and lead our artificial intelligence and machine learning initiatives, primarily focusing on NLP and dialog management. You will own the AI/ML strategy and execution, driving innovation within our SMS-based Conversational AI platform. This role involves overseeing the development of cutting-edge AI/ML techniques and collaborating with various teams. You will serve as a key advocate for Drips, engaging with customers and partners. The ideal candidate possesses deep technical knowledge in AI/ML, proven experience building real-world solutions, and strong leadership skills. You will manage and mentor a high-performing AI/ML team, fostering innovation and continuous learning.

Requirements

• Possess hands-on knowledge and experience in AI and ML, along with a broad range of business, and leadership skills
• Deep technical knowledge in core AI disciplines, including Machine Learning (ML), Natural Language Processing (NLP), Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), Reinforcement Learning, and Agent-Based Architectures
• Proven hands-on experience building real-world business solutions using contemporary AI and ML techniques, technologies, and frameworks
• Prior experience building, scaling, and leading lean AI/ML teams in a fast paced high-growth environment
• Prior experience in dialog management
• Prior experience in revolutionizing processes, products and platforms with the innovative introduction of AI/ML technologies, and best practices
• Operational Excellence – Demonstrable expertise in driving for results through innovations in AI/ML/Analytics, and through collaboration with Engineering & Product and other departments in the company
• Ability to drive changes by building good relationships and collaborating with peers and senior leaders in the Executive team
• Proven track record as a hands-on AI/ML leader in a product company where Conversational AI and ML technologies form a critical part of the product offering or its key functionalities, with experience in at least a subset of these technologies, if not their entirety

Responsibilities

• Work in a fast-paced environment in close collaboration with the executive team – CTO, CEO, CPO and the Senior Technical teams creating best of breed solutions
• Own the entire AI technology lifecycle – from strategy, design, development, deployment, optimization and continuous improvement
• Be a stake holder and advocate in product and strategy direction involving the advancement of our conversational engine
• Evangelize the adoption and impact of these technologies among internal stakeholders, customers, prospects, and the broader market
• Mentor, build and lead a high-performing AI/ML team, fostering a culture of innovation, encouraging continuous learning, building pragmatic cost-effective solutions, and staying at the cutting edge of these technology advancements
• Stay on top of the latest technology trends, stay ahead of the competition, and constantly look for disruptive and innovative products and solutions built on our platform
• Establish best practices for operational efficiencies and security/compliance in all aspects of these technologies

Preferred Qualifications

• Prior experience in bi-directional SMS and outbound voice
• Experience working with large datasets in a highly regulated environment with focus on security, compliance, data quality, and data governance
• Proficiency in leveraging the Azure stack for developing and deploying AI/ML solutions
• Experience working in environments leveraging HILT or RLHF
• Player coach who has capacity to operate in the weeds and get work done, while managing and leading at the same time
• Experience managing, mentoring and scaling an agile team of AI/ML Engineers, Data Scientists, and Data Analysts with varying levels of seniority and experience
• Passionate about technology and driving for results, with the ability and willingness to roll up your sleeves, prototype new technologies and ideas, and inspire your team to push the boundaries of technology
• Highly energetic, empathetic, confident, and assertive in expressing ideas and negotiating effectively with stakeholders
• Collaborating with executive/C-level roles internally and with clients/prospects
• Advanced verbal, written and presentation skills catered to a wide variety of audiences