Head of Domain (Customer, Sale & Order Fulfillment)

Summary

Join CEF's Global IT team as the Global Head of Domain! This leadership role involves consulting with the Global IT Delivery Director and leadership team to deliver initiatives and operations across specified domains within City Electrical Factors (CEF) and City Electric Supply (CES). You will lead a team of technology and business experts, ensuring services meet business needs. The position offers a consultative and strategic approach, contributing to business outcomes and IT strategy implementation. Based in either Dallas, Texas or England, UK, you will report to the Global IT Delivery Director. This role requires exceptional leadership, experience in large-scale IT programs, and expertise in various methodologies.

Requirements

• Exceptional leadership capability. Able to create and lead inclusive teams across the entire landscape of IT and business to collaborate and work together to achieve results in a matrix organisation
• Strong track record in leading large-scale business driven IT programmes of work successfully achieving the desired benefits and outcomes
• Expertise in agile/lean/waterfall methodologies as well as operations and service management
• Self-motivated and able to work without high levels of supervision
• Ability to deal with and navigate through ambiguity and uncertainty, leading change and innovation with purpose
• Strong influencing and stakeholder management, able to influence with impact and courage
• Good attention to detail, a strong analytical mind and excellent organisational skills
• Must be able to be hands on as well as strategic

Responsibilities

• Lead the delivery of initiatives (SaaS, hybrid, bespoke software) for a specified domain(s), ensuring that the scope, timeline, budget and business benefits are achieved
• Recruit, develop, coach and lead the domain team (working with the Practice Leads to ensure consistency and appropriate skill level) with the domain leadership fostering collaboration with other domains outside of your scope of responsibility
• Lead effective performance outcomes for the domain team members and enabling standardisation and consistency across the domain
• In conjunction with the Global IT Leadership and Enterprise Architecture source, select and partner and 3rd party partners to help deliver initiatives within your domain. Proactively partner and manage 3rd party relationships to realise value
• Partner with the Global Delivery Director to facilitate the movement of resources across the Domains in line with capacity needs of the Domains, aligned to delivery priorities driven by the business