Head of Engineering - SRE Observability & Tooling
Xero
Job highlights
Summary
Join Xero as the Head of SRE Observability & Tooling and lead the build, delivery, and maintenance of SRE tooling solutions and the Observability platform. You will build a high-performing team of SRE professionals to drive reliability through robust tooling and automation. This strategic leadership role requires a strong technical background, deep SRE experience, and a passion for building high-performing teams. You will drive Xero's Observability strategy and communicate the value of robust systems across the business. The ideal candidate is a seasoned leader obsessed with delivering a high-quality and stable customer experience. Xero offers a comprehensive benefits package including generous paid leave, wellbeing programs, health insurance, life insurance, income protection, parental leave, an employee share plan, flexible working, and career development opportunities.
Requirements
- Be an extremely technical leader with strong engineering and hands-on SRE background
- Have deep and proven experience in building world class Observability solutions in a fast growing company
- Have a proven track record in leadership roles, with the ability to inspire and empower cross-functional teams to achieve operational excellence and drive continuous improvement
- Be obsessed with delivering a high quality and highly stable customer experience, with 24/7 focus on incident response and remediation
- Drive a culture of customer-first thinking, coupled with a strong product mindset, understanding and anticipating customer needs
- Have broad and deep technical understanding of modern cloud technologies (AWS, Azure, GCP) and their incident and problem management practices, particularly high-growth, high-availability SaaS-based transactional systems
Responsibilities
- Assume responsibility for the build, delivery and ongoing maintenance of Site Reliability Engineering's tooling solutions as well as the Observability platform
- Build a dedicated team of highly experienced industry professionals who will drive enduring reliability at Xero through robust and consistent tooling, automation and Observability solutions
- Build a world class tooling ecosystem, owned and delivered by world class SRE professionals
- Drive the company's Observability strategy and contribute to the ongoing transformation of the Xero SRE culture
- Manage change and ensure the value of robust systems is communicated clearly across the business
Benefits
- Very generous paid leave to use however youβd like (plus statutory holidays!)
- Dedicated paid leave to care for your physical and mental wellbeing
- An Employee Assistance Program to access mental health care for you and your family
- Health insurance
- Life insurance
- Income protection
- Wellbeing and sports programmes
- Employee resource groups
- 26 weeks of paid parental leave for primary caregivers
- An Employee Share Plan
- Beautiful offices
- Flexible working
- Career development
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