Head of Engineering - SRE Observability & Tooling

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Xero

πŸ“Remote - Australia

Job highlights

Summary

Join Xero as the Head of SRE Observability & Tooling and lead the build, delivery, and maintenance of SRE tooling solutions and the Observability platform. You will build a high-performing team of SRE professionals to drive reliability through robust tooling and automation. This strategic leadership role requires a strong technical background, deep SRE experience, and a passion for building high-performing teams. You will drive Xero's Observability strategy and communicate the value of robust systems across the business. The ideal candidate is a seasoned leader obsessed with delivering a high-quality and stable customer experience. Xero offers a comprehensive benefits package including generous paid leave, wellbeing programs, health insurance, life insurance, income protection, parental leave, an employee share plan, flexible working, and career development opportunities.

Requirements

  • Be an extremely technical leader with strong engineering and hands-on SRE background
  • Have deep and proven experience in building world class Observability solutions in a fast growing company
  • Have a proven track record in leadership roles, with the ability to inspire and empower cross-functional teams to achieve operational excellence and drive continuous improvement
  • Be obsessed with delivering a high quality and highly stable customer experience, with 24/7 focus on incident response and remediation
  • Drive a culture of customer-first thinking, coupled with a strong product mindset, understanding and anticipating customer needs
  • Have broad and deep technical understanding of modern cloud technologies (AWS, Azure, GCP) and their incident and problem management practices, particularly high-growth, high-availability SaaS-based transactional systems

Responsibilities

  • Assume responsibility for the build, delivery and ongoing maintenance of Site Reliability Engineering's tooling solutions as well as the Observability platform
  • Build a dedicated team of highly experienced industry professionals who will drive enduring reliability at Xero through robust and consistent tooling, automation and Observability solutions
  • Build a world class tooling ecosystem, owned and delivered by world class SRE professionals
  • Drive the company's Observability strategy and contribute to the ongoing transformation of the Xero SRE culture
  • Manage change and ensure the value of robust systems is communicated clearly across the business

Benefits

  • Very generous paid leave to use however you’d like (plus statutory holidays!)
  • Dedicated paid leave to care for your physical and mental wellbeing
  • An Employee Assistance Program to access mental health care for you and your family
  • Health insurance
  • Life insurance
  • Income protection
  • Wellbeing and sports programmes
  • Employee resource groups
  • 26 weeks of paid parental leave for primary caregivers
  • An Employee Share Plan
  • Beautiful offices
  • Flexible working
  • Career development

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