Head of Industry, Retail & QSR

Summary

Join SafetyCulture as the Head of Industry, Retail & QSR Solutions, a high-impact role combining industry expertise with cross-functional leadership to accelerate pipeline growth and drive revenue. You will act as a trusted advisor to Go-To-Market teams, providing critical insights for customer success. Collaborate with Product and Product Marketing to shape solutions for Retail and QSR sectors. Leverage your deep industry knowledge to influence go-to-market strategies and product direction. Guide internal teams and client engagements, becoming the go-to expert in Retail and QSR. This role involves sales support, revenue generation, solution development, client engagement, market intelligence, and cross-functional leadership.

Requirements

• Experience: We’re flexible on your background—whether you come from operations, consulting, or go-to-market, we value your industry expertise above all. What matters most is your deep understanding of Retail and QSR and your ability to turn that insight into impact
• Industry Knowledge : Deep expertise in Retail & QSR, with an understanding of its unique challenges, regulatory environment, and technology needs
• Technical Acumen: Familiarity with software solutions (e.g., SaaS, ERP, CRM, LMS, EHS, CMMS) and the ability to articulate their value to technical and non-technical stakeholders
• Collaboration Skills: Demonstrated ability to work effectively with cross-functional teams, including sales, product, and marketing, to deliver cohesive strategies
• Communication: Exceptional verbal and written communication skills, with experience presenting to C-level executives and large audiences
• Problem-Solving : Strategic thinker with a solutions-oriented mindset and the ability to tailor offerings to diverse client requirements

Responsibilities

• Partner with the sales team to assist with pipeline development and revenue generation by delivering industry-specific insights, compelling value propositions, and technical expertise during client engagements
• Leverage in-depth knowledge of the Retail and QSR industry to position our software solutions as the ideal fit for prospective clients’ challenges and goals
• Collaborate with product management and product marketing to design and refine industry-focused solutions, ensuring alignment with market trends, customer demands, and company strategy
• Participate in pre-sales activities, including presentations, demonstrations, and workshops, to showcase the value of our solutions and build credibility with prospects
• Stay ahead of industry trends, competitive landscapes, and emerging technologies to inform sales strategies and solution development
• Act as a bridge between sales, product, and marketing teams, fostering alignment and ensuring that industry-specific needs are effectively addressed in our offerings
• Work with sales leadership to identify high-potential opportunities within the sector and develop targeted approaches to maximize conversion rates

Benefits

• Equity with high growth potential and a competitive salary
• 401k
• Generous Medical Insurance plans
• Wellbeing initiatives such as subsidized fitness programs, EAP services
• Paid Parental Leave
• Access to professional and personal training and development opportunities
• Hackathons, Workshops, Lunch & Learns
• Quarterly celebrations and team events