Head of Customer Success

Vetcove Logo

Vetcove

πŸ’΅ $160k-$280k
πŸ“Remote - Worldwide

Summary

Join Vetcove's growing team as the Head of Customer Success, managing key commercial relationships with major animal health partners. You will lead a high-performing team supporting sales and marketing functions, presenting to and interacting with high-level decision-makers. The ideal candidate is detail-oriented, thrives in fast-paced environments, and fosters team development. Responsibilities include managing a team, developing and implementing strategies, traveling to clients, gathering feedback, reviewing team materials, optimizing processes, and conducting account reviews. Vetcove offers a competitive salary, comprehensive benefits, and a 100% remote work environment.

Requirements

  • 10+ years of account management, relationship-based sales, or similar experience
  • Previous people management responsibilities for a team of 3+
  • Proven experience managing complex enterprise relationships
  • An eagerness to be involved in the details of ongoing projects, despite a high-level role & title
  • Strong attention to detail and project management skills
  • Interest in data and more quantitative problem solving
  • Ability to adapt quickly and manage many concurrent responsibilities
  • Expertise in Excel, PowerPoint, and Word
  • A positive attitude and team-based mentality; excellent collaboration skills
  • Comfortability in a fast-paced environment

Responsibilities

  • Manage a team of 8-10 people focused on supporting Vetcove’s largest manufacturer partners
  • Assist in developing strategies for, implementing, and proving the effectiveness of different initiatives, alongside the team and partners
  • Travel (up to 25%) to clients for in-person business reviews and strategy sessions, building strong trust
  • Gather feedback to inform our commercial strategy and development priorities
  • Assist in outlining and reviewing team-created materials that will be sent to clients (proposals, results decks, QBRs, etc.)
  • Continually iterate on team process to optimize performance
  • Conduct regular account reviews to set achievable goals and asses performance across accounts

Benefits

  • 100% remote within the USA
  • Medical, Dental, and Vision Insurance
  • Automatic 401k contribution
  • Employee referral program
  • At home office set up
  • Bi-annual company retreats
  • Open vacation policy
  • Equity
  • Monthly team events

Share this job:

Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.