n8n is hiring a
Head/Lead Support Engineer

Summary

The job at n8n is for a Support Engineering Lead who will set standards for customer support, build up a team, and implement efficient processes. The role involves 50-60% hands-on support for both community and paying customers initially. The candidate should have experience in leading technical teams, be passionate about automation, have strong problem-solving skills, excellent communication skills, a bachelor's degree in Computer Science or related field, and experience with Javascript & Docker (k8s experience is a bonus). Additional requirements include being curious, humble, kind, and open to feedback.

Requirements

• Demonstrated experience in leading and managing a small technical support or engineering team
• Passion for automation
• Strong problem-solving skills
• Excellent communication skills with the ability to collaborate effectively with cross-functional teams
• Bachelor's degree in Computer Science, Engineering, or related field
• Experience with Javascript & Docker (k8s experience is a bonus)

Responsibilities

• Set standards for customer support
• Build up a team
• Implement efficient processes
• 50-60% hands-on support for both community and paying customers initially

Preferred Qualifications

• Curious, have a growth mindset and you love learning new stuff
• Humble, kind, and are open to feedback

Benefits

• Career opportunities with €1k a year to spend on courses, books, events and coaching
• Remote-first work within Europe
• A passionate community and $100 per month to give to projects you care about
• Transparency
• A passionate team with regular hackathons
• Ownership in the form of equity
• Sustainable work life with 30 days holiday, plus public holidays wherever you are