WiredPeople is hiring a
Help Desk Customer Service Agent

Summary

The job is for a Help Desk Customer Service Agent at WiredPeople in Jefferson City, MO. The role involves resolving customer issues, collaborating with internal teams, and maintaining records using Genesys and SharePoint. A high school diploma or equivalent and at least one year of call center experience are required.

Requirements

• Excellent customer service skills with the ability to effectively communicate via phone to diagnose problems remotely in a help desk support capacity
• At least one year of call center experience
• High School diploma or Equivalent

Responsibilities

• Solve a variety of client issues with rapid resolution
• Work independently to receive inbound calls and resolve the issue or escalate it as appropriate
• Document calls from initial contact to resolution
• Receive, prioritize, and manage incoming communications during your shift
• Maintain a positive, empathetic, and professional demeanor when interacting with customers
• Collaborate with internal teams to escalate and resolve complex issues

Preferred Qualifications

• Experience using Genesys, SharePoint, MS Office, Outlook
• Experience in a Help Desk/Customer Support environment