Help Desk Technician
closedGlobal Lending Services
πUnited States
Job highlights
Summary
The job is for a Help Desk Technician at GLS, a fast-growing auto financing company. The role involves providing technical support, resolving software, hardware, and networking issues, and delivering high-quality customer service. The position requires a minimum of a Bachelor's degree in Computer Science or related field, or four years of relevant work experience with at least one current technical certification.
Requirements
- Minimum of a Bachelorβs degree in Computer Science or related field required
- Minimum of 1 (one) year experience in a related field preferred
Responsibilities
- Evaluate, prioritize, and resolve incoming requests for assistance from users
- Investigate, diagnose, and resolve software and hardware problems, networking, and other computer related technologies and advise users on appropriate action
- Monitor, identify, and report network connectivity issues to ensure associates and clients are able to communicate and access company platforms
- Log and track calls using a problem management database, and maintain historical records and related problem documentation
- Identify and escalate situations requiring urgent attention
Preferred Qualifications
Microsoft Technology Associate or CompTIA A+ certification preferred
Benefits
- Competitive base pay and performance bonuses, dependent on role
- Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
- 401K with employer match and 100% immediate vesting
- Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
- Paid Volunteer Time Off (VTO) Annually
- Tuition Reimbursement
- Parental Leave
- Business casual work environment
This job is filled or no longer available
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