Global Lending Services LLC is hiring a
Help Desk Technician in United States

Logo of Global Lending Services LLC
Help Desk Technician
🏢 Global Lending Services LLC
💵 ~$63k-$74k
📍United States
📅 Posted on Jun 10, 2024


The job is for a Help Desk Technician at GLS, a fast-growing auto financing company. The role involves providing technical support, resolving software, hardware, and networking issues, and delivering high-quality customer service. The position requires a minimum of a Bachelor's degree in Computer Science or related field, or four years of relevant work experience with at least one current technical certification.


  • Minimum of a Bachelor’s degree in Computer Science or related field required
  • Minimum of 1 (one) year experience in a related field preferred


  • Evaluate, prioritize, and resolve incoming requests for assistance from users
  • Investigate, diagnose, and resolve software and hardware problems, networking, and other computer related technologies and advise users on appropriate action
  • Monitor, identify, and report network connectivity issues to ensure associates and clients are able to communicate and access company platforms
  • Log and track calls using a problem management database, and maintain historical records and related problem documentation
  • Identify and escalate situations requiring urgent attention

Preferred Qualifications

Microsoft Technology Associate or CompTIA A+ certification preferred


  • Competitive base pay and performance bonuses, dependent on role
  • Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
  • 401K with employer match and 100% immediate vesting
  • Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
  • Paid Volunteer Time Off (VTO) Annually
  • Tuition Reimbursement
  • Parental Leave
  • Business casual work environment
Help us out by mentioning to Global Lending Services LLC that you discovered this job opportunity on JobsCollider. Your support is greatly appreciated. Thank you 🙏
Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.

Similar Jobs