Global Lending Services LLC is hiring a
Help Desk Technician in United States

Summary

The job is for a Help Desk Technician at GLS, a fast-growing auto financing company. The role involves providing technical support, resolving software, hardware, and networking issues, and delivering high-quality customer service. The position requires a minimum of a Bachelor's degree in Computer Science or related field, or four years of relevant work experience with at least one current technical certification.

Requirements

• Minimum of a Bachelor’s degree in Computer Science or related field required
• Minimum of 1 (one) year experience in a related field preferred

Responsibilities

• Evaluate, prioritize, and resolve incoming requests for assistance from users
• Investigate, diagnose, and resolve software and hardware problems, networking, and other computer related technologies and advise users on appropriate action
• Monitor, identify, and report network connectivity issues to ensure associates and clients are able to communicate and access company platforms
• Log and track calls using a problem management database, and maintain historical records and related problem documentation
• Identify and escalate situations requiring urgent attention

Preferred Qualifications

Microsoft Technology Associate or CompTIA A+ certification preferred

Benefits

• Competitive base pay and performance bonuses, dependent on role
• Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
• 401K with employer match and 100% immediate vesting
• Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
• Paid Volunteer Time Off (VTO) Annually
• Tuition Reimbursement
• Parental Leave
• Business casual work environment