Help Desk/Content Operator

Summary

Join ConnectOS, a top-rated Philippines employer and leading provider of offshore talent, and contribute to our team's success. This entry-level role offers a Monday-Friday schedule (6:00 AM - 3:00 PM PHT) with work-from-home flexibility. You will support task execution, manage content, provide technical assistance, and collaborate effectively within a team. The position requires entry-level experience in a digital, admin, or web production role and strong attention to detail. Exposure to Craft CMS, Figma, and Adobe Illustrator is highly desirable. Enjoy excellent benefits including medical, dental, and life insurance, paid time off, a competitive salary, and career growth opportunities.

Requirements

• Entry-level experience in a digital, admin, or web production role
• Strong attention to detail in content entry and formatting
• Clear written communication and methodical problem-solving

Responsibilities

• Support Task Execution
• Action assigned support tasks as allocated by the Traffic/QA Manager via HelpDesk
• Investigate and document issues within CMS platforms based on ticket information
• Perform minor fixes, content edits or updates, with escalation to senior developers as required
• Content Entry and Management
• Populate websites with new or updated content, including text, images, PDFs and links
• Maintain consistency with brand and style guidelines across all entries
• Optimize content for readability, formatting, accessibility and responsiveness
• Liaise with Account Managers for clarifications on content requirements when needed
• Technical Support Assistance
• Replicate and document technical issues identified in tickets
• Conduct basic testing across devices and browsers to verify resolution of tasks
• Flag unresolved or unclear issues to the Traffic Manager for reassignment
• CMS and Platform Familiarity
• Maintain a growing knowledge of Craft CMS, WordPress and supporting tools
• Learn common CMS components including entry types, image transforms, navigation updates and SEO fields
• Use Figma, Adobe Illustrator and Photoshop for basic asset handling or updates where needed - including the creation of Floorplan SVG files for our Home Builders
• Collaboration and Workflow
• Track and report on task throughput, ticket velocity, defect rates, and QA success rates
• Provide regular updates to management on performance against KPIs
• Use data insights to identify trends and recommend workflow or process improvements
• Stakeholder Communication
• Participate in daily stand-up and check-ins with the Traffic/QA Manager to review current tasks and priorities
• Maintain accurate time logging and documentation within the project management system (e.g. Teamwork) for billing purposes
• Assist with internal QA tasks when available, including testing assigned tickets prior to deployment

Preferred Qualifications

• Exposure to Craft CMS, Figma and Adobe Illustrator is highly desirable
• Basic understanding of HTML/CSS is an advantage
• Familiarity with Figma, Adobe Illustrator and Photoshop
• Experience using CMS platforms and project/task management tools

Benefits

• WFH
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities