HL7/PACS Technical Implementation Specialist I

Summary

Join Intelerad as a PACS Technical Implementation Specialist (level 1) and play a key role in implementing and supporting our Radiology Healthcare IT solutions. You will collaborate with clients to design HL7 workflows, configure PACS systems, and provide remote system administration. Responsibilities include system integration, troubleshooting, training, and ensuring client success. This role requires strong technical skills, HL7 experience, and excellent communication abilities. The position offers a competitive salary and a comprehensive benefits package. Travel may be required within a specified region. Intelerad is committed to providing equal employment opportunities.

Requirements

• Bachelor’s degree in Computer Science, Engineering or Medical Imaging Sciences or equivalent
• 1-3 years of experience in Healthcare or IT related roles
• Valid government-issued identification
• Ability to travel internationally if required
• Eligibility for security related clearance (where required)
• Understanding of HL7/PACS messaging standards and integration capabilities
• Proficiency with Linux command-line interface for system navigation, file management

Responsibilities

• Collaborate with clients to assess needs, design Picture Archiving and Communication Systems (PACS) HL7 workflows, and define system configurations that align with clinical and operational goals
• Provide remote system administration and perform integrating PACS with Health Level 7 (HL7) standards configuration, deployments and upgrades remotely for customers
• Providing basic support and services to Implementation staff and external customers for HL7 integrations communications, and integrations workflow design, database changes or troubleshooting
• Collaborating with clinicians and IT staff to optimize workflows and ensure that PACS and HL7 interfaces are used effectively to improve patient care
• Validate solution operability including network connectivity and third-party integrations; troubleshoot and resolve technical and workflow issues both remotely and on-site
• Working with Project Management to complete system integration and functionality checks
• Deliver training to end users and administrators and create supporting materials to facilitate successful adoption of new workflows and features
• Guide clients through go-live and post-go-live phases, ensuring smooth transitions and optimal use of Intelerad solutions
• Participate in technical discussions / calls and provide regular status updates with customers and third-party vendors
• Document configurations, workflows, and architecture changes in collaboration with project managers
• Participate in post-implementation reviews and share insights with internal teams to support continuous improvement
• Provide workflow and product expertise to internal teams, including support, training, and specialist liaison functions
• Travel is rare but may be required within specified region to support on-site implementations and client engagement
• Perform other duties as required to support the success of implementation projects and the wider business

Preferred Qualifications

• Knowledge of enterprise level Radiology Healthcare IT solutions
• In-depth understanding of radiology workflows, including modality, PACS, RIS, and clinical processes within imaging departments
• Strong troubleshooting skills across applications, hardware, operating systems, drivers and networking services
• Basic knowledge of SQL databases (Sybase, PostgreSQL, MS SQL)
• Familiarity with AWS cloud infrastructure and services
• Understanding of API calls and working with data formats such as JSON
• Experience training and mentoring others on radiology concepts
• Strong communication skills and ability to use creative thinking to problem solve complex technical and integration related issues
• Ability to communicate and build rapport with internal management and other company personnel
• Professional presentation and a self-motivated, proactive work ethic

Benefits

• Medical
• Financial
• Retirement
• PTO
• Bonus