Homeowner Experience Revenue Specialist

Summary

Join Vacasa as a Homeowner Experience Revenue Specialist and help maximize revenue for our homeowners! This fully remote position requires strong communication and analytical skills to accurately price homes, assist owners with informed decisions, and de-escalate situations. You will build relationships with homeowners, manage requests within service level agreements, and provide training to other teams. The ideal candidate has 1-2 years of customer service experience, excels in a fast-paced environment, and is proficient with various software. Vacasa offers competitive compensation, comprehensive benefits including health insurance, 401k matching, paid time off, and opportunities for career advancement.

Requirements

• 1-2 years of customer service experience
• Comfortable answering a high volume of calls (80% or more phone work)
• Outstanding verbal and written communication skills
• Excellent organization and time management skills
• Adaptability in a fast-paced and constantly changing work environment
• An ability to demonstrate professional phone and email etiquette while multi-tasking in a fast-paced environment
• Ability to multi-task and use a variety of systems and tools
• Eagerness to find solutions and solve problems for clients and other team members
• Experienced with Google apps and Microsoft Office and the facility to learn
• An earnest approach to learning and professional development

Responsibilities

• Use a solution-oriented mindset to de-escalate high-tension situations professionally
• Work proactively with owners to remove barriers that reduce bookings and lead to guest experience issues
• Set homeowner’s basic requests for a minimum rates/stay
• Foster strong and lasting relationships with owners
• Enforce time management that ensures requests are delivered and executed within the established Service Level Agreement
• Ongoing training sessions to help you become proficient in your role
• Assist and educate other Homeowners facing teams with talking points and data

Benefits

• Health/dental/vision insurance—100% coverage option based on hours worked
• Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
• 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
• Health & Dependent Care Flexible Spending Accounts based on hours worked
• Paid vacation & sick days
• Employee Assistance Program
• Career advancement opportunities
• Employee discounts
• All the equipment you’ll need to be successful
• Great colleagues and culture