Homeowner Franchise Conversion Manager

Summary

Join Vacasa as a Franchise Conversion Homeowner Manager and lead multiple projects, coach direct reports, and act as a subject matter expert. You will collaborate across departments, maintain high owner retention rates, perform contract assessments, identify and mitigate risks, and develop go-to-market plans. Effective communication and problem-solving skills are essential, along with proficiency in Excel and Google Suite. This 100% remote position requires strong innovative skills, change management expertise, and the ability to build relationships. The role involves managing owner communication, providing training support, and overcoming objections to ensure smooth contract conversions. Travel may be required.

Requirements

• Strong innovative skills that help improve the work product quality of the team or help increase the team’s efficiency
• Understand scope & responsibilities and collaborate throughout the project
• Ability to quickly build relationships and trust
• Strong change management skills, particularly in providing owner-centric communication that provides education on transition timelines, policy changes, and Vacasa’s value & benefits
• Seamless handoff to central and local teams
• Comfortable and confident on the phone, including cold calling
• Excellent time management skills to manage multiple projects simultaneously as well as maintain communication and relationships of up to 80 owners at a time
• Assess risks and confidently provide mitigation plans
• Ability to think on your toes, problem solve, and think outside the box
• Consistently displays professionalism, empathy, trustworthiness, and accountability
• Proficient in Excel and Google Suite

Responsibilities

• Confidently lead multiple projects while also being a point of escalation for other projects
• Coach, manage, and mentor 1-5 direct reports, investing time in their development
• Be a subject matter expert for several relevant topics to create process improvements and training for other team members
• Collaborate cross-functionally across departments and team scopes to problem-solve and remove barriers
• Be accountable for owner retention metrics and churn on each project to maintain a retention rate of 95% or above
• Perform diligence and assessments of the current company’s operations and individual owner contracts
• Confidently identify risks and issues through diligence review and ongoing discussion, then present viable mitigation solutions
• Educate owners on management agreement terms and articulate how it differs from the previous management agreement
• Determine a go-to-market plan in collaboration with other project team members and local operations leadership
• Create owner communications to provide a seamless transition and ensure owners are always up to date by anticipating questions and concerns before they arise
• Manage direct owner communication through the duration of the integration timeline
• Assist in training support of local owner-facing team pre and post go live
• Overcome owner objections and concerns throughout the conversion process to convert contracts and smoothly onboard owners
• Create tracking documents, utilizing mastery of formulas to manage projects and track documents
• Be willing to travel onsite when necessary
• Other duties, as assigned

Benefits

• Health/dental/vision insurance - employee & family coverage options
• Employer Sponsored & Voluntary Supplemental Benefits
• 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
• Health & Dependent Care Flexible Spending Accounts
• Flexible vacation time
• Paid sick days and holidays
• Paid parental leave after one year of tenure
• Employee Assistance Program
• Career advancement opportunities
• Employee discounts
• All the equipment you’ll need to be successful
• Great colleagues and culture