Hospice Triage RN

Summary

Join IntellaTriage's growing team as a Baylor Hospice Triage Nurse and enjoy the benefits of working from home, providing compassionate after-hours care without the commute. You'll utilize cutting-edge technology to support hospice and home health providers. This fast-paced role requires strong tech skills, experience in end-of-life care (preferred), and the ability to handle multiple calls efficiently. Full-time nurses work a set schedule (Sat & Sun 4:30 AM–4 PM, Mon 3:30 PM–12 AM) within a 14-day pay period. We offer comprehensive paid training and competitive compensation, including benefits for full-time employees.

Requirements

• Have or be willing to obtain a Compact RN license
• Live in/work from a Compact US state
• Have high-speed internet
• Be tech-savvy, enjoy a fast-paced environment, and have keyboard competence
• Be able to follow instructions, read directions, and be confident using technology
• Use your own high-speed internet
• Have a quiet space, away from noise and distraction, while you work (privacy/HIPAA compliant space is required)
• Be comfortable accessing multiple technology applications to document during calls
• Be comfortable with typing in a fast-paced environment
• Be fluent in English
• Physically reside in the U.S. and be legally eligible to work for any employer
• Be able to complete three weeks of remote paid training that is conducted during days and evenings
• Be available to work some Holidays as required
• Pass background check and nurse licensing check
• Remain in good standing and ensure your home state license remains active

Responsibilities

• Provide after-hours nurse triage for hospice and home health providers
• Manage after-hours care delivery
• Become an extension of our clients’ care team
• Access EMRs for charting
• Utilize internal applications to perform job functions
• Follow instructions and read directions
• Complete a minimum of 30 minutes paid shift prep prior to taking calls
• Spend 30 minutes to 2 hours at the end of your shift completing remaining charting before clocking out
• Maintain CEU’s as designated by the states in which you are answering calls
• Attend any in-services and additional training on an as-needed basis
• Handle stress and multitask when receiving calls (minimum of 5 calls per hour on weekdays, and up to 8 per hour on weekends)
• Communicate empathically with patients while adhering to protocols

Preferred Qualifications

• Have experience with end-of-life care
• Have experience in hospice, palliative, end-of-life care and in fast-paced environments: ED, critical care, surgical services, etc
• Speak additional languages

Benefits

• Work from home
• Three weeks of remote paid training
• Laptop and headset provided
• Baylor rates are $25 per hour + an additional $1 shift differential on Saturdays and Sundays
• 401(k) plan (All part-time and full-time RNs)
• Medical, dental, vision, and/or supplemental insurances (Full-time RNs)
• IntellaTriage will cover the cost of non-compact state licensure if necessary for client support